Customer on-boarding specialist at Ailo

Full-Time, Australia full-time
Posted 25 days ago

One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology. Nobody is happy. So, we’re rebuilding the $53B property management industry from the ground up with a ground-breaking, data-powered business operations platform that delivers a better experience for everyone.

Founded in 2017, we’re on a mission to make every home a good investment and every investment a great home. So far, we’ve built the largest property management dataset in Australia and have helped more than 100,000 property managers, property investors and renters work better together on Ailo.

The role

As a Customer Onboarding Specialist, you will be responsible for building strong relationships with our customers, helping them successfully implement the Ailo platform and driving initiatives to create excellent customer outcomes.

You will be a great communicator, passionate about delivering an outstanding customer experience, while being able to manage timelines and drive outcomes. You need to be energetic and thrive in a strong culture of open communication, cross-functional teamwork and be ready to pivot to deliver best outcomes.

Core Duties and Accountabilities

  • Working with our team to deliver exceptional customer experiences
  • Design, manage and execute implementation plans
  • Work confidently with our customers to move them through technical and logistical processes to get them successfully onboarded
  • Demonstrate product/platform functionality throughout the implementation phase
  • Focus on customer success by using data metrics to drive best outcomes
  • Ensure customers understand and adopt our platform
  • Reference and update onboarding documentation as required
  • Work with cross-functional colleagues to define processes and best practices for implementation and training

Personal & Professional Attributes

  • You will have excellent written and verbal communication skills
  • You are confident and personable
  • Confident in selling value propositions and can connect with different audiences
  • You are highly organised, detail orientated and can manage contending priorities at once
  • Strong problem-solving skills
  • Attention to detail
  • Execution focused and self motivated
  • Must have at least 3 years experience with customer onboarding in software/technology and/or real estate industry.
  • Have a proven track record of delivering and implementing solutions
  • Resilient with an exceptional ability to perform well in the face of tight deadlines and tough technical challenges
  • A strong customer focus with the ability to deliver extremely high levels of customer satisfaction

What’s on offer

  • An innovative business with a clear vision towards transforming the industry
  • Supportive, flexible working practises
  • Passionate team culture with dynamic leaders
  • Career development and advancement opportunities

If this role sounds anything like you please apply here or call Karunya on 0452155992 for a confidential discussion.

Please Note: We will not accept unsolicited CVs from recruitment agencies / 3rd parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers.