Implementation Consultant - SMB at Deputy

Professional Services, Full Time, Sydney sydney remote full-time
Posted 20 days ago

At Deputy we’re on a mission to change the way the world works & we are looking for fantastic people to help us do that. Our mission is to simplify shift work, with a future state vision to enable thriving workplaces in every community.

Deputy is a SaaS Workforce Management Product company. HQ'd in Sydney (AU), with offices also in Melbourne, London (UK), Atlanta and San Francisco (USA). We’ve helped hundreds of thousands of people across all industries in 70+ countries save time and money managing their hourly workforce so they can focus on what they do best, and be amazing.

We have a hybrid working environment. #LI-Remote #LI-Hybrid

You do not need to match every listed expectation to apply for this position. Here at Deputy, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

The Role: 

In this position, you will work directly with our small to medium sized clients, guiding them through our onboarding process including setup, configuration, and training.

The right candidate should be technically in-the-know and an excellent communicator that relishes delivering results and hitting timelines. Customer focus is a must, you’ll need to be organised and driven by solving problems. 

Key Responsibilities:

  • Assist / run recurring onboarding Webinars by providing real-time Q&A for participants. 
  • Analyse Webinar attendance to determine which customers require additional attention in order to be successfully onboarded and become Deputy advocates. 
  • Provide online 1 on 1 onboarding assistance with customers to enable their success. 
  • Provide process improvement suggestions that can enable quicker, more efficient onboarding experiences
  • Provide weekly updates of onboarding statistics
  • Utilise internal tools to manage and track all customer onboarding interactions
  • Onboarding assistance often includes, but is not limited to: Providing advice for industry specific best practice account setup, & Initial account configuration, which includes Locations, Areas and their Team, & Training the customer through the Deputy life cycle: Scheduling, Clocking In, and Timesheeting & Ensuring successful timesheet export and pay runs with their selected payroll provider
  • Experience:

  • Exceptional ability to build relationships, and communicate with diverse groups and individuals  
  • Experience in excel data manipulation and similar tools 
  • Must have excellent English communication skills - both written and spoken
  • A team player who thrives in a fast paced environment
  • Preferred University Education with a Bachelor’s Degree
    - Australian Hyper-Growth Startup - Head Office in Sydney
    - Why IVP Invested in Deputy
    - Deloitte's #21 Fastest Growing Technology Startups in Aus 2018
    - Raised $111M Series B Round led by IVP, OpenView (our Series A investor), Square Peg Capital and EVP.
    - Global Growth across APAC, America and EMEA.

    - Share Options
    - Paternity/Maternity Leave Policies
    - Personal Learning & Development Fund
    - Flexible Work Policy
    - Company wide Development & Coaching
    - Hackathons
    - Awards - "Your Time to Shine & Celebrate Success"
    - Social Events & variety of social clubs (Books, LGBT, Games, Sports)
    - Mental Health Support
    - Munch & Learns


    At Deputy we’re on a mission to change the way the world works. Since 2008 over 200 million shifts have been rostered on Deputy, in over 90 countries, and across 245 different industries.

    We’re making it easier for businesses and teams to roster staff, manage leave, complete payroll and take the admin out of work so that our customers can focus on doing what they love. We hire amazing people to do what they’re best at, and work with some incredible businesses all around the world.

    Check out this video: Deputy Explained

    Check out why our customers love us: GetApp and G2Crowd. 

    Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills. 

    Interested? Apply now