Director - Customer (Data) at Versent

Management, Full Time, Melbourne, AU melbourne full-time
Description
Posted 3 years ago

Versent is an Australian-born technology company, focused on architecting, building & operating cloud native applications, data streams, platforms and services.

Our solutions are centred around AWS and best of breed technology. From a stand-still start in 2014, we've grown to over 400 Versentonians in just five years across Sydney, Melbourne, Adelaide Perth, Brisbane, Singapore and now Denver.

With a diversified offering in professional services, managed services and product, we are poised for significant growth in 2021.


Versent is an Australian-born technology company, focused on architecting, building & operating cloud native applications, data streams, platforms and services. Our solutions are centred around AWS and best of breed technology. From a stand-still start in 2014, we've grown to over 360 family members both locally and internationally. With a diversified offering in professional services, managed services and product, we are poised for significant growth in 2020.

The role

The key purpose of the Data Director (Customer) role is to ensure high quality delivery in line with agreed commercial outcomes and to focus on net new growth, customer growth and continuity in accounts for their customer, region, or segment. This is achieved through the expertise that the role brings to the strategic discussions.
 
The Director is accountable for the success of our professional services business providing a focus on Data projects delivery, people, demand planning, customer partnering and commercial management leadership across Versent engagements within customer accounts.  

Further to this, the Director is accountable for overall Versent customer outcomes across Professional Services, VMS and partners, depending on the solution required. The Director is the key escalation point for any issues requiring senior input or resolution. 

Skills and experience required for success:

  • Focusing on customer needs in particular Data and Insights projects and satisfaction by setting high standards for quality & quantity, monitoring & maintaining productivity, working systematically & consistently achieving project goals
  • Leading others, managing resources and delegating effectively; coaching, supporting and developing others
  • Establishes good relationships with customers and staff; build effective external networks and elates to people of all levels and manages conflict effectively
  • Projects credibility; gains clear agreement and commitment from others by persuading, convincing and negotiating
  • Speaks clearly and fluently, expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skills and confidence
  • Analyses information for greater understanding of a problem to provide workable solutions and make rational judgements to a problem
  • Manage profit and loss, by actively managing expenses, margin and utilisation while also growing revenue
  • Work strategically to realise organisational goals and take into account a wide range of issues across and related to the organisation
  • Adapts to changing circumstances, dealing with ambiguity and adapting self to different people or situations; ability to 'think on your feet'
  • Make prompt, clear decisions taking responsibility for actions, people and projects - initiating and leading activity
  • Written, oral and presentational skills, and communicating effectively with people


    • #LI-SC1

    OUR CULTURE
     
    At the core of what we do, we're an engineering company. We value our people more than commercials and put culture at the centre of everything. Some of the things we do to bring the team together are end of month social and drinks, both family and Versent Christmas parties and weekly knowledge sharing sessions.
     
    We embrace the notion of Family at Versent, working together to achieve outstanding success. We have monthly social events to bring everyone together, often supporting charity initiatives such as TourXOz and RUOK Day. We're supportive of bringing both kids and dogs into the office (which makes it a bit more lively!) and have a flexible work environment.
     
    VERSENT VALUES AND BEHAVIOURS
     
    People: We believe in a positive team with family spirit, because life is too short for anything else.
    Customer: We create remarkable experiences for customers and treat them as we wish to be treated.
    Quality: Be Artisans who care for their craft and lead change through continuous improvement.
    Reliability: Do what we say we will do when we say we will do it, every time.
    Transparency: Full disclosure, integrity and honesty in all things.
    Reciprocate: Give back and assist as much as possible, whenever possible.



    OUR CULTURE
     
    No cool cliques, just hard-working humans generating ideas and devising solutions in a creative, collaborative work space. We value our people more than commercials and put culture at the centre of everything. Some of the things we do to bring the team together are end of month social and drinks, both family and Versent Christmas parties and weekly knowledge sharing sessions.

    We're building a team of like-minded, hardworking humans who can think outside the square, and deliver what others might consider impossible.
     
    We embrace the notion of Family at Versent, working together to achieve outstanding success.
     
    VERSENT VALUES AND BEHAVIOURS
     
    People: We believe in a positive team with family spirit, because life is too short for anything else.
    Customer: We create remarkable experiences for customers and treat them as we wish to be treated.
    Quality: Be Artisans who care for their craft and lead change through continuous improvement.
    Reliability: Do what we say we will do when we say we will do it, every time.
    Transparency: Full disclosure, integrity and honesty in all things.
    Reciprocate: Give back and assist as much as possible, whenever possible.