Customer Success Coach, Mid-Market at Culture Amp

CSSX, Melbourne melbourne support
Posted 16 days ago

What You Bring to Camp

Culture Amp is a fast growth organisation and you’ll be expected to learn quickly and take action that leads to the success of your customers. 

To get there, you’ll bring a strong passion for helping others be successful, be it your customers or teammates. You will get creative with solutions, demonstrate perseverance, as well as work with others to achieve a lot more than you could on your own.  

Your life experiences and knowledge will be unique, you’ll be encouraged to participate and bring diversity of skills to the Culture Amp team. 

Your role at Culture Amp:

  • Partner with Mid-Market  customers (200-1000 employees) to advance their employee feedback and performance strategy.
  • Meeting with CPOs, Heads of People and also CEOs to have strategic customer conversations, alongside Account Managers who partner closely with Customer Success.
  • Enabling customers in using the platform and more broadly, the domain of people and culture
  • Access to world class CS Tools, such as collaborative email tool, a dedicated Customer Success management tool, CRM, Zoom, Slack and G-Suite.
  • Managing a large book of business, having effective conversations to help customers take the best path to success with a complex and powerful product.
  • Partnering with Account Managers who play a key role in securing renewals and expansions.
  • A separate Support team to help your customers via Live Chat, giving your bandwidth to spend time meeting with customers and drive strategic value (our CS team do solve customer issues but benefit from our friends in support’s specialisation in product support).
  • Freedom to plan your meetings and build customer value based on your own approach and strategy (with support and guidance).
  • Nurturing and tracking renewal success and customer value in the CRM, and connecting with peers and being someone who communicates openly and tracks relevant information.
  • Contributing and leading continuous improvement activities that will help Culture Amp and the Customer Success profession grow (i.e. be a 'Learn-it-all' not a 'Know-it-all’).
  • Being a customer advocate by providing feedback to the product team on where we can improve the platform to better solve our customers challenges

After 3 Months You'll...

  • Work with new and existing customers how to use the platform, resolve customer issues, renew existing customers, and influence where our product is headed
  • Influence organisations and senior stakeholders, especially working with HR leaders on their employee engagement and performance strategy
  • Attend People Geekup events where we mingle with our community

We believe that inclusive businesses are better, not just for “company results”, but for the world. We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

We ensure you have the tools you need to thrive both in and out of work.

  • MacBooks for you to do your best work 

  • Share Options - it’s important to us that everyone is an owner and can share in our success

  • Excellent parental leave and in work support programme, - for those families to be

  • Fun and inclusive digital, and in-person events

Most importantly, an opportunity to really make a difference in people’s lives.

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.