Patient Success Lead at HealthMatch

Operations, Full-time, Sydney sydney full-time
Description
Posted 1 months ago
HealthMatch is a digital health company transforming the way patients connect to clinical trials. Our mission is to allow for faster and more efficient access to innovative therapies and life-saving medication through our sophisticated technology and data insights - ultimately driving healthcare breakthroughs by providing access. 

Having launched in Australia in January 2019, we have expanded to New Zealand and Hong Kong with plans for further rapid global expansion in the coming year. HealthMatch has global ambitions to improve healthcare outcomes for all and, following a recent capital raise, is well-funded to execute on this vision.

At HealthMatch we are patient first, always.

We are seeking a Patient Success & Support Lead to build and drive a world-class experience for the patients and researchers that HealthMatch exists to serve. You will build data-driven frameworks to drive issue spotting and resolution within our trial application processing and support functions, design & implement systems and processes that optimise our processing funnel whilst delivering exceptional service levels to patients and research partners.