Customer Campaign Data Analyst at Tyro

Customer, Full-time, 155 Clarence St, Sydney, NSW sydney analytics full-time
Posted 15 days ago

Why work for us

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our over 500 strong team of Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of banking for Australian businesses.

🎥 Take a look here what it's like to work at Tyro

Your mission

This role is a member of the Customer Engagement & Retention team and will be pivotal in the delivery of our customer engagement & retention strategy, to deepen our relationship with our customers by creating an amazing customer experience that drives value for our customers and for Tyro.
You are a data enthusiast who is excited about the opportunity to play a key role in the creation of our customer marketing analytics, experience and insights function. This role will suit an individual who is a natural problem solver and who thrives on end-to-end control, ownership and accountability.
You will work with the other members of the customer engagement and retention team to understand opportunities and gaps, and respectively recommend data driven approaches and solutions to reduce customer friction and address business problems throughout each stage of the customer lifecycle.
Specifically you will be responsible for the team’s customer campaign execution, including campaign planning, extraction and reporting activities. You will couple your strong SQL and database knowledge and marketing automation experience to ensure campaigns are executed on time and compliant with legal and regulatory requirements. The Customer Campaign Data Analyst will have a consultative approach be highly analytical and have exceptional attention to detail.

What you'll do

  • Work closely with the Customer Engagement & Retention team to support the implementation of the customer experience, engagement strategy
  • Customer campaign extraction including planning, extraction and reporting from different sources (MySQL, SFDC, Snowflake) and manipulate it to derive insights (Alteryx, Tableau Prep, Tableau, MySQL Workbench)
  • Work with the customer intelligence marketing manager as the department’s SME’s for marketing automation and CRM
  • Develop and implement data-driven communication/triggers to customers
  • Ensure adherence to data integrity, compliance and best practices at all times
  • Experience and skills

  • Proven experience in quality extraction of customer campaign data
  • Bachelor’s Degree qualified in Analytical or technical discipline
  • Minimum 3 years’ experience in a similar role;
  • Data extractions & manipulation skills – SQL
  • Experience using CRM and marketing automation software. Marketo and Salesforce experience is highly desirable
  • Experience working with large data sets and data querying languages
  • Excellent competency in all Microsoft tools – particularly Excel & PowerPoint
  • Strong verbal & written skills – attention to detail
  • Nice to haves

  • Working experience with Alteryx, Tableau and Tableau Prep
  • Understanding of SME or fintech market in Australia
  • Strong understanding of business or retail banking
  • Culture and Perks
    We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and an awesome rooftop area for socialising, all available to be enjoyed.

    Who we are
    Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 500 staff, $20.1 billion in transactions in FY20, we’re much more than an EFTPOS provider – Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With 10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses. Find out how you can be a part of the Tyro journey today.

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    Tyro does not accept unsolicited agency CV’s.  Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes.