Credit Underwriting Analyst at Airwallex

Operations, Full-Time, AU - Melbourne melbourne analytics full-time
Posted 18 days ago

Established in Melbourne in 2015, Airwallex is a global payments fintech company transforming the way businesses move and manage money globally. We have built a global financial infrastructure platform to help businesses transact, collect and pay across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system. 

Airwallex is Australia’s fastest growing fintech unicorn. We've grown to 13 global locations and have raised over $500 million in funding. Airwallex has been recognised in Forbes' Cloud 100 2020, and placed in the Top 50 of KPMG’s Global Fintech100 two years in a row. To support our ambitious growth plans, we’re looking for smart, collaborative and passionate people who are looking to make a genuine impact.

As part of the Australian Know Your Customer (KYC) Team, this newly created credit risk focused role will help deliver Australia’s risk operations and is expected to drive standards in risk reduction and customer outcomes. Done through the completion of Know Your Business (KYB) risk assessments, rules, processes and operational excellence to ensure our current and future customers have a seamless experience with Airwallex and we protect all parties we interact with. We expect you to have strong attention to detail and an excellent understanding of fraud related topics.

Our KYC Operations team is one of the most critical teams at Airwallex. As an analyst in this team you will support our KYB/KYC operations as one of the first points of contact for our new potential customers, assisting them with their applications in order to open an Airwallex account and utilise certain high risk products. Our team is responsible for performing the required KYC screenings on customers, documenting the information obtained on the client's as required by Australian KYC regulations. 

For this role we are looking for someone who has solid experience in KYC and credit risk operations and has a deep understanding of the Australian Anti-Money Laundering / Counter Terrorism Financing (AML/CTF) regulatory landscape. As we expand this function globally, we are looking for a dedicated, proactive, high-energy individual who has a passion for great customer experiences, protecting the community and wants to work at Australia’s tech unicorn.


  • Review applications for payment acceptance products
  • Investigate credit worthiness and brand related risks of clients
  • Analyse and investigate patterns and trends related to risks and controls
  • Create new processes, decision rules and policies for our operations team
  • Manage SLAs and deadlines to meet team and company goals
  • Ensure adherence to local and Global Compliance policies and procedures
  • What you bring:

  • You are a KYC and/or Credit Risk expert - you have a passion for detecting fraud risk and ensuring the community is protected against bad actors
  • You are a lifelong learner and encourage the same in others - you are able to proactively identify and work to improve gaps in your own knowledge
  • You are focused on a great customer experience - when you interact with customers you want to resolve problems as soon and as efficiently as possible to ensure a great customer experience. You also critically analyse operational processes and highlight where you see opportunities for improvement
  • You have an investigative nature - you know when to dive a little deeper to get to the bottom of a problem and solve it. You ask the right questions and make risk based decisions
  • You are a great communicator – you can provide clear, concise information to stakeholders; helping to cut through the regulatory jargon and ensuring team members understand the ‘why’ of KYC and credit risk
  • You are a great team player – you’ll be working with people across diverse global offices and will need to work collaboratively with them
  • At Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. You’ll be offered a competitive salary and we also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organise regular team building events, encourage flexible/remote working and we give our people the freedom to be creative.

    Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.