Cloud Applications Support at Brighte

IT Operations & Security, Full Time, Permanent, Sydney, NSW sydney support full-time
Posted a month ago

Brighter Together

At Brighte, we believe every Australian deserves access to a sustainable and comfortable home. How do we help Australian’s achieve this? We build innovative mobile and web platforms, responsible and seamless financial solutions, and relationships with customers and vendors that last. Our addressable market is massive and rooted in a positive mission that empowers Australian’s and the growing and critically important sustainability market. 

We have been recognised for our incredible work in diversity and inclusion and have a leadership team that is passionate about building a high-performing culture where people feel a sense of belonging. If you’re keen to work for a mission-driven company, with smart people who live and breathe Brighte’s values, have a read below.

The Role 

The primary responsibility of the role is to provide IT support for the internal business departments, clients, and stakeholders. You will support a wide range of IT systems and applications, including (but not limited to) Office365, Azure, Intune, Security and compliance, Cloud Services, and In-house Software Systems. 
BAU systems administration tasks working out of a ticket system and on projects (i.e.. MacOS, Windows Laptops, Cloud services, Backup, Storage, Network and Security solutions). 

Who you will work with 

In this role you'll report directly to our Head of IT Ops. You'll work closely with our Application IT Support, System Admin, IT Support Analyst, as well as our external partners.
You'll also have the opportunity to support our wider departments such as Customer Support, Tech & Product, Sales & Marketing, as well as Risk/Credit/Legal teams.

Who you are 

You bring a strong track record of practical problem solving skills and your proactive attitude to thrive in a fast paced, growing environment. 
You have a customer centric mindset and care deeply about user experience 
A highly collaborative ways of working
Eye for detail and identify root cause of each problem
You can communicate your ideas persuasively and break down technical details in plain english
You are pro-active, have a strong sense of ownership, and are able to work autonomously 
Able to work in an agile technical team
Understand and appreciate the processes that are in place to help us scale as a business

What you will bring 

Good experience working as an Internal Systems Administrator in medium size environments 
Proven experience supporting Windows and Mac computers 
Experience supporting Microsoft Technologies (Windows 7/10, Exchange, Active Directory, Office 365, Azure) 
Password word management tools 
Experience supporting network switches, routers & firewalls 
Good knowledge of ITIL methodology including Incident, Change, Problem and Knowledge Management  
Documentation, Knowledge base, new documentation 
One to One end user training  
Outstanding Customer Service skills 
Experience with AWS/Google/Atlassian 

Why Brighte 

If this sounds like a team you want to be onboard with, outstanding! We are looking for engineers who love working in collaborative teams, care about the customer and creating an environment that has passion about writing code, learning new technologies and adding to our culture as we grow

We’re a high performing team and proud to be backed by investors who believe in our mission and the opportunity we have ahead of us. Airtree Ventures, Mike Cannon-Brookes’ Grok Investments, Kim Jackson and Scott Farquhar’s Skip Capital as well as Qualgro Partners continue to help us scale our teams and products. 

We’re recognised as one of Australia’s leading fintech companies, having been ranked the 6th fastest growing Technology Business in Australia in the Deloitte Fast 50/500 (2020) and winning the inaugural Finder Green Award (2020). We’ve also been recognised as a leading FinTech by the Australian Financial Review, Fintech Business Awards and KPMG.