HotDoc is a Melbourne based company founded in 2012. Our mission is to enable the best possible healthcare experience for everyone in Australia by helping patients and doctors to communicate more effectively and build lasting relationships.
We are currently used by more than half of Australia’s GPs and 1 in 4 Australians. We are excited to usher in Patient Engagement as an important movement that will significantly improve health outcomes across Australia.
This is a great opportunity to join a fast-paced scale-up with an amazing company culture. As Customer Marketing Specialist you’ll work with the Product Marketing Manager to drive product adoption, engagement and loyalty for our existing customers.
We offer a market salary with startup perks (Apple tech, local wine, craft beer and unlimited kombucha, standing desks, weekly yoga and PT sessions - you get the drift).
You'll get to take on new challenges and contribute to shaping the small but fast growing marketing team. We foster a collaborative work environment where you’ll get to work cross-functionally with members of the Customer Success, Product and Sales teams to help build engaging and effective customer journeys.
You’ll also enjoy flexible work arrangements while thriving in an ethically driven company that fosters inclusivity, and where personal and professional development is actively encouraged.
We’re growing fast, increasing our share in existing markets and looking to grow quickly in others.
But there’s no point acquiring new customers if we can’t engage and retain them.
That’s why we need you—someone who gets that it’s just as important to hold on to your existing customers as it is to get new ones.
Reporting to our Product Marketing Manager, you’ll be responsible for:
Training will be provided, but given the nature of the role, the ability to self learn will be highly valued.
HotDoc puts its money where its mouth is and has created a free in-house health and wellbeing program.
This is all accessible as part of our Troop program where every team member gets the know-how and support to set meaningful physical and mental wellbeing goals, and the resources to stay engaged and on track.
Troop makes health and wellbeing accessible by providing gym and fitness subsidies, 2x weekly in-house yoga sessions, health coaching and access to nutrition and exercise advice.
To support mental wellbeing we have a mindfulness & meditation program subsidy, our own in-house ‘Present’ sessions to explore ideas that enhance emotional intelligence and access to a dedicated clinical psychologist through our Employee Assistance Program.
Now that COVID has settled down, we work a mix of at home and at our Melbourne CBD office. You’ll be invited to many events including (but not limited to) Bob Ross inspired painting sessions, sourdough masterclasses, book clubs and wine tastings. You can also expect:
We completed a Census in 2020 which was a first for HotDoc but is the first step to transparently report on diversity data gathered annually from all employees.
It’s our goal to celebrate the diversity of the workforce we have now, and to acknowledge areas where we know we can improve.
We welcome applications of all types, and from all backgrounds. If you would like to find out more about our Census results and how we celebrate diversity, please click here.
If you think you have the skills required, please submit a cover letter and an up-to-date CV.