Customer Support Specialist at Brighte

Customer Support, Full time, Max Term Contract, Sydney, NSW sydney support full-time contract
Description
Posted 14 days ago

Brighter Together

Our mission is the make sustainability affordable and accessible for everyone.

By offering financial solutions to homeowners, we’re making renewable energy and home improvements more accessible to the everyday Aussie.

Our founder and CEO, Katherine McConnell, has been awarded Telstra Business Woman of the year in 2020 as well as winning the Sustainability Crusader award at B&T's 2023 Women Leading Tech Awards. She is a passionate and humble leader who has a human first approach to business. As a business we have been awarded AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies!

We value different perspectives, skills and backgrounds and have been recognised for our strength in creating a diverse and inclusive workplace, winning Best Workplace Diversity (Finnies 2021).

Like what you've read so far? Read on for info on this role!


What You'll do

As the Customer Support Specialist, you'll facilitate the transition to home electrification and promote energy efficiency among both industry stakeholders and individual households. This involves providing education, guidance, and practical assistance to help consumers make informed energy decisions and reduce energy costs.

- You can flex your communication style to respond to many different types of people.
- Troubleshoot and solve customer problems effectively
- Demonstrate empathy and understanding towards customer concerns
- Maintain clean and updated data in CRM systems
- Meet or exceed KPIs and SLAs consistently
- Utilise customer support experience across email, chat, or phone interactions, both inbound and outbound

 
Benefits

- We’re committed to building a culture where our people can thrive, both professionally and personally. So, we offer a variety of benefits and perks to support you and your family.
- Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility.
- Employee share options - new staff may be given an opportunity to join our Employee Share Option Plans (ESOP).
- Get social. Connect over lunch at Noodle Wednesday’s and Burger Thursday’s, plus a weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis.
- Nutritious snacks – who doesn’t love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies – you name it! We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.
- End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.
- Anniversary leave - your dedication at Brighte won’t go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.