Enterprise Customer Adovcate - Atlassian - Job details

Enterprise Customer Adovcate at Atlassian

Sales, Full Time, Sydney, Australia sydney sales full-time

Description

Posted 20 days ago

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from any location in Australia and New Zealand. If this sparks your interest, apply today and chat with our friendly Recruitment team further.

More About You:

You are passionate about playing a key role in providing personalised, high-touch support to both our Enterprise Sales Representatives and Enterprise customers when it comes to their quoting needs during the pre-sales phase.

You are passionate about collaborating with our Enterprise Sales Representatives and delivering white-glove customer experience to our Enterprise customers on the scope of billing, licensing, pricing, and account management issues for new and existing enterprise customers. You thrive on providing timely, accurate customer responses that anticipate future needs and build confidence in solutions.

You are interested in developing a strong understanding of all Atlassian business model, pricing systems, and product offerings, and enjoy learning new systems, products, processes and policies.

You are excited about serving as the point of contact and subject matter expert on Atlassian business, operation, customer service, and revenue policies.

You love putting yourself in your Enterprise Customer’s shoes, enjoy solving problems, identifying root causes of issues, and thriving on Playing as a Team.

You are passionate about working collaboratively with a highly distributed team and other departments to ensure a seamless customer experience.

On your first day, we will expect you to have:

Experience in White-Glove Customer Service, Sales Operations, Customer Support, and/or Revenue Operations

Experience with Direct and Channel sales ecosystems

Strong sense of urgency and ability to work under pressure to handle large volume of deal requests

Experience working not only cross-functionally but cross geographically

Excellent written and communication skills

Experience in interacting with Enterprise Customers

Proven aptitude for navigating through ambiguity

It would be great, but not required, if you have:

Experience with Atlassian’s systems and tools such as Jira Service Desk and Confluence

Experience with Salesforce (CRM) and NetSuite (AR)

Knowledge of the Enterprise Sales Cycle

A Bachelor’s Degree in Business, Finance, Accounting, Economics or a related discipline

More About Our Team:
We are building an entirely new Customer Advocate Team. This new Global Enterprise Customer Advocate team will be responsible for collaborating with our Enterprise Advocates as we join forces to support critical customer touch points that begin with the initial pre-sales conversations all the way through to the quote creation, negotiation, and purchase. Success will be measured by the accuracy, reliability, and timeliness of the solutions, and additional metrics and benchmarks will continue to be fleshed out as this team takes shape.

We are looking for an exceptional Enterprise Customer Advocate to join this team. Does this sound like an exciting opportunity to you? We’d love to get in touch!

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.