Account Manager at Atticus

Computer Software, Business Development, Full-time, Victoria, Australia sales full-time
Description
Posted 15 days ago

Are you a customer-centric account management professional looking to make a big impact in a small, fast-growing SaaS startup? Do you want to help our customers make the most of a product they already love using? Do you want to work in a supportive team culture, without unachievable targets or smile-and-dial, gong-ringing energy? Join Atticus as we build great tools to solve real pain for our customers, helping them bring more truth to the world of business.

Atticus is a bootstrapped, profitable, Melbourne-based technology startup. We provide law firms and listed entities with verification software to fact-check documents – ESG statements, annual reports, prospectuses, and more – before they're disclosed to market. Although we're still a small team, don't let that fool you — our software is used by 80% of the Australian legal market, 30% of the UK Top 30 law firms, and 30% of the ASX Top 50.

As a product, our tool is genuinely loved by users because we save them a lot of pain in high pressure, high stakes work. Atticus frees up painful busywork of verification and allows people to focus on the substance of their work, making for a more trustworthy, accurate world. As a business, we’re defining the world standard for document verification, growing fast, and expanding internationally. We have a lean, world class team, prioritise great work-life balance, and take pride in our craft. We’re just getting started—and we need your help.

Role

As an Atticus Account Manager, you’re instrumental in ensuring our customers get as much value as they can out of the platform. You’ll be the primary point of contact for their account, help them realise the value of the platform, and identify and realise opportunities for Atticus to add even more value within their business. We have a diverse customer base, including corporate law firms, major listed companies, crowdfunding platforms, REITs, and funds, so there’s plenty to learn and a lot of variety. We help these customers with their most critical and fundamental business data—prospectuses, shareholder reports, ESG statements, and more.

You’ll be joining a small team, so nothing is really out of scope and no two days will be exactly the same. That said, here are some real things you might’ve done if you had been here this month:

  • Spoken to a customer to understand their upcoming ESG reporting requirements, worked with one of our Product Consultants to determine a new way of making that as easy as possible with existing Atticus features, and recorded a Loom video to demonstrate.
  • Conducted an audit of our subscription customers to identify opportunities for Atticus to provide more value, and worked with the Head of Growth to devise and execute an expansion plan for each customer.
  • Reviewed our customers on non-subscription plans to identify who would benefit from moving onto a subscription, and helped devise and execute a subscription migration plan for each customer.
  • Worked with the Head of Growth to plan a “roadshow” of our east coast clients to talk about trends and best practices in corporate verification.
  • Reviewed six customers’ Atticus usage against their plan in preparation for upcoming contract renewal discussions.
  • Built a sample Atticus workspace to demonstrate verifying Modern Slavery reports in Atticus to a new user group within an existing customer.
  • Helped out with some order form and CRM admin on a week everyone else was busy with customer workshops.
  • Scoped, suggested, and implemented a better way of arranging our Pipedrive board to better support your work.

This role reports to the Head of Growth and has no direct reports. This is an early role at a growing startup, and as such there is opportunity and expectation for you to grow along with us. We expect you to identify and solve problems as they arise, under close mentorship from our founders and leadership team. We operate in a high-trust, high-autonomy culture, so you’ll have plenty of scope to make the role your own. There is no set manual or playbook yet—we want you to help us make one.

(And a note about the title—we wanted to find something that was a bit more friendly and humane than “account manager”, but everything else felt at best slightly dishonest and at worst straight-up word salad. We figured we’d just call it what it is. If you have any better ideas, let us know.)

About You

We want creative, curious, and self-driven people who are interested in building something of lasting value. We think people who meet this description will have very different resumes, and we believe you’ll be a fast learner, so if you’ve got the following qualities then please get in touch:

  • Creative and flexible. We’re a small team doing things nobody has done before, so you’ll be excited about tackling unknown problems and pitching in to help even when you don’t quite feel like you know exactly what you’re doing.
  • Natural communicator. Communication is a first class skill, particularly in a remote world, so we take this seriously. More than just good spelling and grammar, you’re great at building relationships and getting things done with others, whether it’s through Slack, Zoom, or in person.
  • Measure twice, cut once. We believe that long term, true velocity and agility comes from putting in enough planning that you can move fast without breaking things. “Slow is smooth, and smooth is fast.”
  • Bias toward action. Generally, when in doubt, you give something a try and see if it works. Yes, doing the right thing is best, but doing the not-quite-right thing and learning from it is better than doing nothing at all.
  • Outcome-focused. You don’t confuse a great slide deck for genuine user outcomes. You’re able to separate the process from the outcome, and if you’re blocked on the process you were expecting to take, you try other ways of getting that outcome.

That said, if you’ve done any of the following, then definitely get in touch!

  • Account management and/or sales experience. You’ve worked in a SaaS company or consultancy, focused on helping customers in their adoption of new technologies, or on upsells in a sales team.
  • Industry knowledge in corporate law and/or corporate governance. You’ve got a law degree, worked as a lawyer, or in investor relations, company secretary, corporate affairs, finance, or governance of a listed company, fund, or regulatory body.
  • High growth environment. You’ve worked in a scale-up that’s grown fast and scaled processes.
  • Built a function from scratch. You’ve had experience in building systems, scaling processes, automating admin work, and asking for the resources you need to level up.

Benefits

We value open-minded, open-hearted teams who reflect different experiences and perspectives. Most importantly, we enjoy doing great work together, and we’re looking for candidates who value this too.

We are a very flexible workplace, although not (yet?) completely asynchronous nor totally distributed. We’re about 50/50 split between being Melbourne-based and fully remote. Those of us in Melbourne work from our Collingwood office anywhere from 1-5 days a week, depending on what’s happening. If you’re fully remote, we’ll fly you to Melbourne for a week or two when you start and then probably at least once a year ongoing (honestly, we’re still determining exactly what works here).

We care about output over hours. Most of us work roughly 9-5, but some of us shift later in the day or work from different time zones. Every couple of weeks we’ll work late to help a user in the UK or to fix up a bug that’s been causing us headaches, but we’ll start late the next morning if we do. All of us make time every day to walk the dog, do the school run, or go for a surf—and we delete Slack after hours.

We pride ourselves on being able to offer great packages for great people. Some of the more tangible benefits include:

Generous remuneration:

  • Base salary of $80,000-$100,000 plus super, depending on your experience and skills.
  • Every offer includes equity on top of base salary—it’s important to us that our people align with and share in the success of the business.
  • Generous benefits:
    • An extra week of paid annual leave (5 weeks).
    • 16 weeks of paid parental leave for both primary and secondary carers.
    • $2000 home office budget on commencement to buy a good monitor, chair, or other equipment you need (in addition to a supplied new MacBook Air).