Service Design Lead at Culture Amp

Product, Australia - Remote, Level 10, 31 Queen St, Melbourne melbourne remote design product
Posted 3 days ago

Join us on our mission to make a better world of work. 

Culture Amp revolutionizes how over 25 million employees across 4,000 companies create a better world of work.  As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain talent via cutting-edge research, powerful technology, and the largest employee dataset in the world.  The most innovative companies across the globe, such as Salesforce, Unilever, PwC, KIND, SoulCycle, and BigCommerce depend on Culture Amp every day.

Culture Amp is backed by 10 years of innovation, leading capital venture funds, and offices in the U.S, U.K, and Australia.  Culture Amp is recognized as one of the world’s top private cloud companies by Forbes and one of the most innovative workplace companies by Fast Company.

Learn more about how Culture Amp can help you create a better world of work at

How you can help make a better world of work

This is a unique opportunity where the things you create will have a genuine, positive impact on workers globally. Culture Amp is looking for a Service Design Lead to join us on our mission to positively impact the world of work by creating as many culture-first companies possible through accessible people analytics. 

The role will be part of our Journeys Camp and will work across teams to connect the end to end experience within the Culture Amp platform. 

Journeys is responsible for the end-to-end user journeys of our customers through our entire platform. Journeys camp owns all of our platform wide features such as our unified home, our navigation system, 1:1s, goals and continuous feedback. We collaborate deeply with each of our market facing Camps to ensure our customers experience one connected platform with a consistent experience no matter which of our modules (such as Engagement, Perform and Develop) they are leveraging.

You will lead research to understand Culture Amp’s different users (eg employees, managers, HR Admins, Chief People Officers) and map their user flows through the product and across the service touchpoints, recommending  opportunities to create value and reduce pain points.  You’ll support and provide oversight on all aspects of Service Design, as well as leading Service Design activities on projects.  The role will be working collaboratively alongside Product Managers, Engineers, Delivery Leads, Researchers and People Scientists.

In part of this team of amazing humans:

You will 

  • Work closely with the camp leadership, team leads, product managers and fellow designers to understand customer needs and problems
  • Guide teams to solve those problems with design best practices and frameworks
  • Test solutions with customers and iterating quickly towards designs we can – and should – build
  • Articulate the ‘why’ and leading discussions around your process, explorations and conclusions.
  • Collaborate and guide teams to ship customer-ready solutions.

You have 

  • Extensive knowledge of and experience with driving and applying user-centered design processes.
  • Exceptional ability to synthesise large volumes of data in a succinct and concise way, and to be able to visually present this in a clear way
  • Accustomed to working collaboratively with customers and cross-functional team members.
  • Advanced ability to create experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.
  • Know your way around prototyping tools like Figma, Sketch etc
  • Experience conducting user research & testing activities
  • Successful delivery of end-to-end service design on projects from ideation to production.
  • 5+ years working as a service, product, UX or interaction designer (or similar role)

We believe that inclusive businesses are better, not just for “company results”, but for the world. We have a strong commitment to Anti-Racism, and endeavour to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

We ensure you have the tools you need to thrive both in and out of work.

  • MacBooks for you to do your best work 

  • Share Options - it’s important to us that everyone is an owner and can share in our success

  • Excellent parental leave and in work support programme, - for those families to be

  • Flexible working schedule - where we can, let’s make work, work for you

  • Fun and inclusive digital, and (in the future) in-person events

Most importantly. An opportunity to really make a difference in people’s lives

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!