Technical Account Manager at Atlassian

Sales, Full Time, Sydney, Australia sydney sales full-time
Description
Posted 16 days ago

Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Meet the Technical Account Management Team Video: Meet our Technical Account Management team

Atlassian Technical Account Managers (TAMs) guide our largest customers to build and deliver outstanding value to their business with our products. TAMs are technology and process champions, demonstrating thought leadership to frame the customer's strategic direction, and then orchestrating customer teams past their hurdles, so they may achieve their desired outcomes. As a TAM, you will deliver value through prescriptive insights and methodologies - whether the customer is establishing an Agile product delivery methodology, optimising Developer Tools automation, building new Partnership communities, or improving IT services. You'll be a trusted advisor from Atlassian to accelerate the effectiveness of customer teams with Atlassian's solutions!

In this role, you'll cut across multiple technical subject areas and customer roles to guide the implementation, integration, and expansion of the customer's Atlassian solution investment. You'll also reach into all parts of Atlassian to champion the user's cause and facilitate a deeper level of engagement with the customer. You will help our strongest promoters showcase their successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets.

Atlassian TAMs strive to help enterprise customers improve the benefits of their Atlassian investment.

On your first day we will expect you to have:

  • Experience working with large customers in a consulting or technical leader with vision capacity
  • Worked with or within large scale development organisations that exposed you to the concepts and challenges of building software at scale
  • Familiarity with the principles of agile, agile at scale and lean development methodologies
  • Knowledge of ITSM and DevOps methodologies
  • Comfortable speaking and influencing Senior Leadership
  • Driven, dynamic individual who is passionate about making clients successful and creating a company that will change the way software is built.
  • Ability to work in a constantly evolving and growing start-up environment where the process is fluid and creative, while driving outstanding and unique solutions
  • Hands-on experience working with the Atlassian tools
  • Interest in working creatively with customers to understand technical and business requirements and implement solutions, including change management and technical engagement delivery
  • Public speaking experience or published thought leadership
  • Required to travel:

  • Typically up to 30% and some international travel may be required
  • More about the team

    Our Technical Account Management team is a globally distributed team of Atlassian solutions advisors who are passionate about enabling and accelerating customer success. As a part of the team, you'll engage with enterprise organisations with some of the most sophisticated business challenges, and help them deliver a fabulous solution to business users. TAMs are the trusted advisor whom customers can rely on to help them get the most out of Atlassian products attain their ideal solution for team collaboration. At Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision-making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be excellent.


    More about our benefits

    Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

    More about Atlassian

    Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

    Additional Information

    We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

    Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to [email protected] and someone will follow up shortly.

    All your information will be kept confidential according to EEO guidelines.

    If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

    Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.