Small Business Consultant at Deputy

Customer Success Management, Full Time, Melbourne melbourne remote support full-time
Posted 17 days ago

At Deputy we’re on a mission to change the way the world works & we are looking for fantastic people to help us do that. Our mission is to simplify shift work, with a future state vision to enable thriving workplaces in every community.

Deputy is a SaaS Workforce Management Product company. HQ'd in Sydney (AU), with offices in Melbourne, London (UK), Atlanta and San Francisco (USA). We’ve helped hundreds of thousands of people across all industries in 70+ countries save time and money managing their hourly workforce so they can focus on what they do best, and be amazing.

We have a hybrid working or remote environment at Deputy. We do have an office in Melbourne, should you wish to use it.

You do not need to match every listed expectation to apply for this position. Here at Deputy, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

The Role

As a Small Business Consultant at Deputy, you will guide the conversion of qualified small businesses during their trials into paying customers and ensure they are set up for long-term success. As an expert in communication with the ability to influence decision makers, you will live by Deputy’s values, including listening to learn in order to create meaningful outcomes. This role will also look to identify opportunities for selling additional training packages where needed and will be aided by a best-in-class technology led experience to help guide the buyer's journey and identify intent to purchase.

This is a non-commissioned role, enabling you to be a true consultant to our inbound small business prospects, ensuring that our products and services fit their needs and will drive positive business outcomes for both parties.


  • Provide product demos and answer questions for potential customers during their free trial period
  • Be a Deputy product expert with a deep understanding of small business needs, including localized Fair Work Australia compliance 
  • Identify expansion opportunities for additional products and training where necessary to ensure long term client success
  • Provide feedback to the Learning Experience Team to further amplify the technology led buying experience
  • Align with our Sales, Product Marketing, and Implementations team to ensure that we are unified in our value messaging and offerings
  • Qualifications and Requirements

  • 1+ years of experience as a Customer Success Manager, Sales (AE, SDR,etc), Customer Support or similar
  • Intrinsically motivated, customer focused with revenue awareness
  • Knowledge of and appreciation for small businesses, their challenges, and their importance to their employees, communities, and the economy
  • Above all, a growth mindset, willingness to learn, and a genuine excitement for the problems we are solving for our customers

  • Employee Perks
    - Share Options
    - Paternity/Maternity Leave Policies
    - Personal Learning & Development Fund
    - Flexible Work Policy
    - Company wide Development & Coaching
    - Hackathons
    - Awards - "Your Time to Shine & Celebrate Success"
    - Social Events & variety of social clubs (Books, LGBT, Games, Sports)
    - Mental Health Support
    - Munch & Learns

    Learn More About Deputy
    Deputy Linkedin Page 
    Deputy Instagram
    The Bay Area's Top Workplaces
    Open the Pod Bay Doors Podcast - E165: Silvija Martincevic, CEO & Board Director, Deputy 
    International Shift Worker Sunday
    Customer Story - Honest Burgers: from inflexible all-in-one to Deputy’s best of breed flexibility
    Best Employee Scheduling Software 2023 (Forbes Advisor)
    Silvija Martincevic: Five Things I Wish Someone Told Me Before I Became A CEO
    Customer Reviews - GetApp and G2Crowd

    Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.