At Brighte, we believe every Australian deserves access to a sustainable and comfortable home. How do we help Australian’s achieve this? We build innovative mobile and web platforms, responsible and seamless financial solutions, and relationships with customers and vendors that last. Our addressable market is massive and rooted in a positive mission that empowers Australian’s and the growing and critically important sustainability market.
We have been recognised for our incredible work in diversity and inclusion and have a leadership team that is passionate about building a high performing culture where people feel a sense of belonging. If you’re keen to work for a mission-driven company, with smart people who live and breath Brighte’s values, have a read below.
What you'll do
This is a newly created role that will have a huge impact on Brighte's customers. The Customer Experience Team Lead will partner with Support, Product, Engineering, and Sales teams at Brighte to understand all the things we can do to improve the customer experience. Creating and maintaining feedback loops from our customers to our internal teams is important for this role as we are constantly looking to grow and improve at Brighte.
You will work with the Operations leaders to understand where we need to have a hands-on, personal approach and where we can automate and scale our processes to solve customer problems in the best way possible. You'll have the freedom to investigate themes in the Brighte's customer experience and think creatively on how to improve them.
You will lead, coach, and mentor the Customer Support and Experience team. By providing training, goal setting, feedback, and an environment to grow, you will help them level up in their careers. The team connects with customers via phone, email, and chat and this role looks after the day to day operations. You'll collect the data from the team and use it to understand how to improve to the customer experience overall.
We’re a high performing team and proud to be backed by investors who believe in our mission and the opportunity we have ahead of us. Airtree Ventures, Mike Cannon-Brookes’ Grok Investments, Kim Jackson and Scott Farquhar’s Skip Capital as well as Qualgro Partners continue to help us scale our teams and products.
We’re recognised as one of Australia’s leading fintech companies, having been ranked the 6th fastest growing Technology Business in Australia in the Deloitte Fast 50/500 (2020) and winning the inaugural Finder Green Award (2020). We’ve also been recognised as a leading FinTech by the Australian Financial Review, Fintech Business Awards and KPMG.