Client Onboarding Officer at Pepperstone

Fixed Term Full-Time, Customer Services, Melbourne, Victoria melbourne support full-time
Posted 13 days ago

The Pepperstone story started in 2010. Our team describe us as a place for the creative and the driven. We’re a team who do things a little differently: we’re a global fintech that was born digital, nimble, connected and united in our purpose to truly support every one of our customers’ quests for trading mastery. Our people are motivated to develop their career in FinTech in a vibrant and fast-paced environment. We thrive on progress – for our traders and for ourselves. We possess a unique organisational culture, combined with a vibrant and fast-paced working environment for driven people who want to grow their career in finance and do so with one of the world's fastest-growing FX brokers.


The Role

Our Customer Onboarding Officers are responsible for providing an exceptional client experience by reviewing, verifying, approving, and creating new Pepperstone client accounts. Working in a collaborative and proud team, your new role will focus on two main responsibilities: ensuring the accurate creation of client accounts while maintaining the highest possible compliance and regulatory requirements, as well as contacting clients who have submitted their application to improve, support and hasten their application process. 

To thrive in this 3 month contract, you'll be curious, enjoy working in a customer-facing role, delivering exceptional customer service, while balancing compliance and regulatory requirements. You will be part of a fantastic team that thrives on collaboration, curiosity and people first mindset and will make a tangible impact on our global clients every day.  

You will be working 5 days a week in rostered shifts starting from 7 am or 9 am, with occasional weekend shifts.

Skills & Experience

  • Demonstrated experience in customer service, quality assurance, and customer due diligence
  • Fluent language skills in English and an additional language would be desirable
  • Proven ability to effectively communicate both written and verbal
  • Attention to detail with the ability to complete tasks end-to-end and maintain quality even in busy times
  • Strong relationship-building skills, both with clients and internal stakeholders
  • Sound problem-solving skills and the ability to use good judgment, act and make decisions with integrity
  • Strong time management skills
  • Competent technology and MS Office skills (particularly Excel)
  • Desire and passion for continuous learning, improvement, and innovation
  • Experience/demonstrated interest in Forex, Finance industry or similar (desirable)


Perks & Benefits:

  • Competitive salary and loading allowance
  • Genuinely collaborative and friendly culture
  • Flexible working arrangements – we value work-life balance
  • Ongoing Personal Development & Training
  • Fully stocked kitchen with lots of snacks
  • End-of-Trip Facilities: Bicycle parking and showers
  • Employee Assistance Program
  • Frequent team events and celebrations


About Pepperstone


Pepperstone is an online Forex and CFD Broker providing traders across the globe with cutting-edge technology to trade the world’s markets. Our award-winning combination of outstanding customer service coupled with incredibly low-cost pricing across all FX, CFDs, and Commodities has resulted in Pepperstone being one of the world’s fastest-growing FX brokers. Our focus is to support every one of our customers’ quests for trading mastery.


Check out what our team are saying on Glassdoor


Please express your interest by applying through our Pepperstone Careers page as soon as possible!


Pepperstone is an equal opportunity employer.