Salesforce Business Analyst at Lumary

Operations, Full-time, Adelaide (HQ) adelaide sales analytics full-time
Posted 26 days ago

Lumary is a high-growth Australian healthtech company on a mission to revolutionise technology for the healthcare industry. We do this by developing solutions that support and empower service providers, working together to ensure better outcomes for people that need care. This commitment to partnership has been a key part of our success so far, and we are driven to continue evolving our products and our people so we can impact the healthcare community to thrive on a global scale.

Join Lumary and grow with us

- Validated by a $17 m capital raise, including a partnership with Salesforce
- Well-established team working in nine cities across Australia, South East Asia, and the USA
- Our customer base includes contracts with 200+ enterprise and SME disability and aged service providers
- 25k+ people use our core platform every day, supporting 100k+ care recipients
- Be part of a team solving a global issue for a highly addressable market
- International growth means more opportunities as we expand our products into the USA and beyond

You will be working in an exciting and dynamic environment, with plenty of opportunities to develop your skills and make a meaningful contribution. While our culture is relaxed, we push ourselves to build innovative products and deliver a first-rate customer experience. You will find yourself quickly growing in your career, backed by a collaborative team that is open to new ideas and encourages everyone to bring their best selves to work. 

About the role

As a Salesforce Business Analyst you will be reporting to the Operations Manager. This is a key role in our operations team enabling internal use of the Salesforce platform throughout the organisation. You will be developing and implementing operational procedures across the organisation to assist Lumary be compliant, efficient and profitable. As part of the operations team, you will provide insights, improve performance and assist in the creation of operational strategies. 

A day in the life

  • Proactively identify pain-points, unearth root causes and implement effective solutions through technology primarily using Salesforce.
  • Perform administration functions including managing user permissions, creating reports. and dashboards, and creating processes and flows within Lumary’s salesforce environment.
  • Manage the design, development and integrity of our salesforce environment.
  • Manage the integration of data from other technology systems across the business into Salesforce.
  • Work with the management team to help develop and implement operational plans and objectives.
  • Coordinate the development, implementation, and improvement of operational methodologies and procedures within the organisation.
  • Ensure operations are being carried out in an appropriate and efficient manner, and help address internal problems and inefficiencies within the organisation.
  • Support effective communication, information and knowledge management throughout the organisation.
  • Improve processes, data validation and governance and reporting across operations and the business to assist the company in making data-driven business decisions.
  • About you

  • Minimum of 2 years experience in a similar role.
  • Demonstrable experience using the Salesforce platform including configuration (Salesforce certification preferred).
  • Degree in business, technology or relevant experience.
  • Experience in working for a B2B SaaS product environment (preferred).
  • Outstanding communication skills with the ability to clearly articulate and document concepts, processes and ideas to any audience. 
  • Familiarity with HR, business and financial principles (preferred).
  • Working at Lumary

    We are proud of the work we are doing and the team we have built so far. 

    Join us and be part of a team working together to do better. From the advanced products we build to our philanthropic work, we connect with the belief that what we do every day is positively impacting the lives of our community.

    Our remote-friendly and flexible working environment means we encourage all applicants to apply, regardless of location. Talk to us and we can work it out.

    If you are interested in working with us, but your experience looks a little different from what we identified, tell us why you think you are the right fit in your cover letter. We care about more than just your skills and look forward to learning about you.

    At Lumary, we value diversity and believe in a culture of inclusivity, regardless of race, religion, age, gender identity, sexual orientation, physical or mental ability, or ethnicity. We are committed to building a welcoming workplace where everyone feels safe and respected.

    Interested in working with us? Apply now.

    The successful candidate will be required to undergo employment screening checks relevant to the healthcare industries we serve.