Senior Product Content Designer at Xero

Design, Permanent, Melbourne, AU melbourne design product full-time
Posted 24 days ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Xero’s Senior Product Content Designers use words to design intuitive product experiences.

By combining content design, UX writing, and problem solving skills, they transform complex processes and information into simple, user-focused flows and interactions.

Our content designers work closely with product designers, focusing on the experience for customers who are logged in to Xero's online software (rather than the website, or marketing content).

What you’ll do

  • Join a small but growing team of motivated and supportive content designers, who are part of the broader Product Design team
  • Apply your knowledge of content design and UX writing best practices to create copy that is clear, scannable, accessible, and appropriate in voice and tone
  • Structure and order information to deliver the most useful content – and just enough – at each point in a user’s journey
  • Collaborate with product designers – sometimes co-designing experiences as part of a project team, and sometimes sharing knowledge and coaching designers in UX writingOwn and drive initiatives to evolve the practice of content design at Xero
  • Develop relationships with cross-functional partners, and build awareness of the value and impact of content designContribute to our content guidelines and design system
  • Help plan and participate in user research, and translate insights into content design solutions
  • What you’ll bring

  • Ideally, you have experience working as a content designer, UX writer, or content strategist in a design team
  • Excellent UX writing and content design skills – you’re able to structure information to create intuitive experiences, and communicate complex ideas in simple language
  • A positive and proactive approach to influencing stakeholders and advocating for content design
  • Expertise in communicating your decisions and ideas to a variety of people in effective ways
  • A collaborative and inclusive approach, with the ability to also lead initiatives autonomously
  • Why Xero
    At Xero, we are rewiring the small business economy and want millions of small businesses to thrive through beautiful software, advice, and connections.

    We see the value in work-life balance, many of us take full advantage of our flexible working arrangements, so whether you like to get a surf in before work, like to head home in time to pick up the kids or you just like working from the comfort of your own home now and then, we want to support you.

    We trust you to build your career to the best of your ability and we will support your hunger to learn with training and career mentorship, to help you flourish. Our facilities and PX teams work hard to give us great workspaces with all the tech company perks so join us and experience our awesome culture!

    To be considered for this role, you’ll need to include a folio of your work with your application. Please send or point us to examples that show your ability to write content for a user interface (like an app, an online software product or a website).

    Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.