Senior Technical Support Specialist at Culture Amp

Technology, Melbourne melbourne support
Posted 18 days ago

Who We Are

What do Airbnb, Slack and Salesforce have in common? They use Culture Amp every day to make their workplaces better, along with over 3,000 other companies from around the globe, making up a community who stand together to improve the world of work.

We are remote-friendly, with offices in Melbourne, San Francisco, New York, and London, Culture Amp isn’t just for fast-growing startups - we’re for every organization that wants to put culture first. By making it easy to collect, understand, and act on employee feedback, we enable People teams to make better decisions, demonstrate impact, and turn company culture into a competitive edge.

It’s what makes us the world’s leading people & culture platform.

The Opportunity at Culture Amp

We are looking for a Senior Technical Support Specialist to primarily provide support to our head office in Melbourne but be a key member of our global Technology team. Culture Amp was born in the cloud, with no legacy technology we support the latest and greatest SaaS tools while also working on a host of exciting Technology projects to help enable our Campers globally. 

This role will champion how we onboard, off-board, manage system access, promote self service and manage our endpoints, all the way through to working on larger strategic technology projects. We are aiming to split this role with a 50% focus on technical support, 50% focus on projects / proactive work. As a globally distributed business, the technology team is looking at ways we can scale, automate, and further enhance our Camper experience.

What You Bring to Our Camp

You’re passionate about providing world class support and consultancy to our Campers, looking through the lens of our people. A passionate and experienced technologist, you'll have proven experience with Productivity and collaboration SaaS tools such as G-Suite, Zoom Video Conferencing, Atlassian products, Slack, & Trello & have proven experience supporting Apple Mac Devices. 

You’ll be familiar with incident management, MDM practices (Jamf), identity and access management (Okta), Active Directory and if you’ve dabbled in scripting or coding and have an interest in IaaS platforms like AWS and Azure those would be highly desirable. With offices opening back in 2021, ensuring our office experience is tuned and ready for our Campers managing AV, Zoom Rooms, TV’s. 

We are a globally distributed Technology team, working across time zones is key in working as a cohesive group. You’ll be passionate about improving processes, ways of working and as a self motivator be keen to learn new technologies. There are plenty of opportunities Culture Amp the role will be what you make it! 

What we offer

Culture Amp really practices what we preach. We are extremely proud of the Culture we have built, but don't just take our word for it, our Glassdoor reviews speak for themselves! 

We want every Camper to feel at home and do their best work at Culture Amp, so we have 4 values that we live by, take a read, and if this sounds like the environment for you, please apply! 

We have a strong commitment to Anti-Racism, and we believe in leading through example. Every step we make as a business towards anti-racism is another step we can support our customers in making a better world of work. You can see our current commitments to Anti-Racism here.

But that’s not all! 

  • Flexible working hours - in this (please don't say unprecedented again!) time, make your work schedule work for you, especially as you will be connecting with colleagues in different time zones
  • 14 weeks parental leave at full pay for primary carers and 4 weeks for secondary carers
  • MacBooks for all!
  • Options - it’s important to us that everyone is an owner and can share in our success.
  • Fun and inclusive digital, and (in the future) in-person events

Most importantly. An opportunity to really make a difference in people’s lives.

Please keep reading...

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.