Enterprise Customer Success Manager at Secure Code Warrior

Customer Success, Full-Time, Melbourne melbourne remote support full-time
Posted 29 days ago

Secure Code Warrior is the secure coding company.

Secure Code Warrior makes secure coding a positive and engaging experience for developers as they increase their skills. We guide each coder along their own preferred learning pathway so that security-skilled developers become the everyday superheroes of our connected world.

We succeed through a human approach that uncovers the secure developer inside of every coder - helping development teams ship quality code faster, so they can focus on creating amazing, safe software for our world.

Before we get into the details of the role. We want to highlight our employee benefits and how important a healthy work-life balance is to us. Our offering includes but is not limited to:

- Flexible Work Schedule
- Unlimited Paid Time Off
- Equity/Share Options
- Remote/ Optional Hybrid (Office space available in some locations)
- 12 Weeks Gender Neutral Parental Leave

US Employees
- Fully Paid Health, Vision, and Dental for Employees and Dependants
- 401k w/ Match

Enterprise Customer Success Managers at Secure Code Warrior take our customers from ordinary to extraordinary through a personalised success journey which guides, coaches and nurtures their organisation through maximum engagement and adoption, resulting in best-in-class cybersecurity practices.
As a CSM with Secure Code Warrior you are our biggest fan, going beyond advocating for our products and fervently showcasing the value we bring to customers, jumping up and down to ensure customers are well aware of the impact we have on their business.
Let’s face it, you’re going to be talking to people all day every day, so it’d be safe to call you a people person right? Our CSM's have great stakeholder management, you'll work across multiple teams on daily challenges, where you'll use your resourcefulness to find solutions and deliver with a goal to delight.

This position is open to candidates preferably based in Melbourne however will consider candidates that reside anywhere in Australia.

What you'll do

  • Onboarding - you show our customers immediate impact, you guide them through the platform and maximise value immediately, you ensure they become a power user and have the ability to use the platform to its full potential.
  • Renewals - you’re planning the renewal journey with customers months ahead, you’re able to demonstrate Secure Code Warrior's value and what that looks like over multiple years. You partner with SCW Account Managers to ensure the renewal is smooth. 
  • Voice of the customer - you bring back the good, the bad, the ugly, warts and all, you work closely alongside the rest of the business to ensure the customer's voice is being heard.
  • Upselling / cross-selling - you’re constantly identifying areas of improvement and value for our customers.
  • Creation and maintenance of Success Plans for your portfolio of accounts.
  • Strategic Guidance - you will be guiding and providing best practice for our largest clients to build out world class AppSec Training programs 
  • Navigate Risk - sometimes risk is inevitable but the ability to be proactive and mitigate the risk is a must. 
  • Building out process improvements which contribute to the way we work as a function 
  • Mentor and guiding fellow CSM’s, especially those Associate CSM’s working with you on our largest enterprise customers
  • What you bring

  • This isn’t your first rodeo, you’ve got a long track record working with reputable B2B SaaS companies and taking them through memorable CS journeys.
  • You’ve got a loud voice, CS is the voice of the customer, you will work closely alongside our product and engineering teams and present data-backed trends that will help refine, improve and streamline products processes and improvements.
  • You realise that CS is a critical revenue function and along with value comes a price, you have no issues presenting solutions and value to clients, you have a knack for uncovering new opportunities and holding yourself accountable to churn, cross-sell rates, and ARR numbers.
  • Strong understanding but not limited to Application Security, IT Security, Software Development Lifecycle, and experience/exposure to SSO/API Integrations.
  • #LI-Remote

    Why Work at Secure Code Warrior

    You're joining us at an exciting stage in our journey, and are key to our future success. You’ll have the opportunity to create impact, deliver on your ideas, and use your spark; experience and expertise to help us live long and prosper.
    Warriors have full flexibility. We appreciate that you’ll do your best work when you’re rested and energized. With our business operating globally, there’s no 9-5 grind at Secure Code Warrior. You’re encouraged to work the days, times and in the way that suits your best. We also offer generous leave and work from home options so you can make work work for you.  
    We’re a tight-knit team that values humility, diversity, giving back to the community and to each other. Giving back is key to being a Warrior, and we do what we can to make the world a little bit brighter as we work to make it more secure. 

    Diversity. Inclusion. They’re more than just words for us. They’re the hard-and-fast principles guiding how we build our teams, cultivate leaders and create a company where every single person feels safe and celebrated. We have a global, multicultural following—we want to reflect that inside our walls and ensure people come as they are, we like it that way!

    Sound like a good fit? Apply Now

    We are a 2022 Circle Back Initiative Employer and commit to responding and providing feedback to every applicant.

    Secure Code Warrior is an equal opportunities employer and we proudly celebrate and support diversity. We are committed to creating an inclusive environment for all candidates and employees.