Business Analyst at Whispir

Product, Melbourne, Victoria, Australia melbourne product analytics
Posted 7 days ago

Every role within the product team guarantees three key promises

  1. Elicit the actual needs of stakeholders
  2. Facilitate communication between organizational units
  3. Play a central role in aligning the needs of business units with engineering

What is a Business Analyst at Whispir?

Being a Business Analyst means you are acting as the pivot or intermediary between end-users and IT to ensure that business/user requirements are delivered in IT solutions.

Activities a BA might do

  • Meeting with user groups to gather and analyse end user requirements.
  • Analysing workflow to create process maps and isolate areas of potential improvement.
  • Developing functional specifications that design and document desired outcome of system enhancement/development.
  • Producing technical specifications to communicate user requirements in technical terms to analyst programmers/project team.
  • Coordinating User Acceptance Testing (UAT) to ensure the overall efficiency, functionality and user friendliness of system enhancement/development.
  • Preparing material and providing training and assistance to end-users following implementation.
  • Working as a crucial component of a project team responsible for enhancing existing systems or developing new systems.

Skills we expect from business analysts

  • Strong ability to converse with both end-users and IT employees at all levels of the organisation.
  • Strong understanding of all aspects of the systems/software development life cycle.
  • Excellent communication skills, both written and verbal.
  • Outstanding ability to analyse, isolate and interpret business needs and develop appropriate technical solutions.
  • Outstanding technical specification writing/documentation skills.
  • An awareness of both IT and business strategy.
  • Strong customer service focus.
  • Knowledge of business process re-engineering.


We expect analysts to embody the following values.

  • Be curious
  • Think from first principles
  • Challenge assumptions