Fraud Monitoring and Investigations officer at Brighte

Credit, Full Time, Permanent, Sydney, NSW sydney full-time
Posted a month ago

Brighter Together

At Brighte, we believe every Australian deserves access to a sustainable and comfortable home. How do we help Australian’s achieve this? We build innovative mobile and web platforms, responsible and seamless financial solutions, and relationships with customers and vendors that last. Our addressable market is massive and rooted in a positive mission that empowers Australian’s and the growing and critically important sustainability market. 

We have been recognised for our incredible work in diversity and inclusion and have a leadership team that is passionate about building a high performing culture where people feel a sense of belonging. If you’re keen to work for a mission-driven company, with smart people who live and breath Brighte’s values, have a read below.

The Credit, Monitoring and Investigations Officer works within our Credit function to put in place fraud mitigation controls and to monitor and investigate suspicious activity.  The role is also responsible for supporting credit’s role in vendor and agent monitoring and customer complaints.  It is a first line of defence role.

What you'll do

  • Monitoring & Investigations
  • Working closely with the Head of Credit, put in place effective controls and strategies to mitigate the incidence of fraud within Brighte and with its vendors and agents.
  • Daily monitoring of suspicious transactions and activities.
  • Critically examine trends and data points for indications of fraud and investigate thoroughly.
  • Utilise systems and contacts to keep up to date with fraud mitigation techniques including with Equifax, the Clean Energy Council, and others.
  • Record and report on investigations undertaken
  • Case manage fraudulent activities if identified.
  • ·Promote fraud awareness within Brighte.
  • Monitoring & Control
  • Undertake various agent and vendor monitoring activities as instructed from the Head of Credit or from the Vendor and Agent Monitoring Committee (VAM)
  • Liaison with the sales to discuss and remedy actions arising in respect of vendor and agent monitoring.
  • Complaints
  • Provide ad hoc support to Brighte’s Complaints Manager as required, managing cases and responses.
  • ·General backfill to the Complaints Manager.
  • Who you are

  • 3 years+ experience in a similar role in a financial services organisation
  • Third party introducer experience preferred (e.g. brokers, agents etc)
  • Experience with business analytics creating data driven insight
  • Able to work autonomously and multi-task in a fast-paced environment
  • Strong attention to detail
  • Interprets complex data
  • Follows instincts and facts
  • Highly inquisitive and proactive
  • Strikes appropriate balance between risk management and commercial outcomes (within Brighte’s risk appetite)
  • Forward Planning, analysing, and evaluating
  • Exceptional knowledge management
  • Why Brighte

  • Employee Share Options. We want to build a successful company which means sharing the potential upside together.
  • Flexible working. It's all about balance so feel free to work from home when you need to.
  • Generous Parental Leave Policy. We couldn't get where we are today without our families.
  • Diversity and Inclusion. Winning Best Workplace Diversity award at the 2020 Finnies.
  • Employee Assistance Program. For confidential financial, work, relationship, or wellbeing support.
  • Recognition and Reward Brighte Stars program. We drive a culture of recognition and celebration by shining a light on our accomplishments and everyday victories.
  • Nutritious food. A well-stocked pantry including free breakfast, daily fresh fruit, espresso coffee, yoghurt, Tim Tams and many more snacks to make work feel a little more like home. We've also got kombucha, beer, and wine on tap.
  • End-of-Trip Facilities. Cycle in to work, lock up your wheels, and have a shower in our end of trip facilities with towel service and hair dryers.
  • We’re a high performing team and proud to be backed by investors who believe in our mission and the opportunity we have ahead of us. Airtree Ventures, Mike Cannon-Brookes’ Grok Investments, Kim Jackson and Scott Farquhar’s Skip Capital as well as Qualgro Partners continue to help us scale our teams and products. 

    We’re recognised as one of Australia’s leading fintech companies, having been ranked the 6th fastest growing Technology Business in Australia in the Deloitte Fast 50/500 (2020) and winning the inaugural Finder Green Award (2020). We’ve also been recognised as a leading FinTech by the Australian Financial Review, Fintech Business Awards and KPMG.