Head of Growth at HotDoc

Computer Software, Full-time, Melbourne, Victoria, Australia melbourne full-time
Posted 18 days ago

HotDoc is a Melbourne based company, which was founded in 2012. We started out as a humble Online Bookings company, but we’ve since evolved into a Patient Engagement platform, which helps 5m+ patients and 18,000+ health professionals communicate more effectively and build stronger relationships.

What’s in it for you

We’re looking for a proven Sales and Marketing leader who has owned revenue for a high growth company, who is a good person, and genuinely cares about the patient experience.

Your job will not be easy. You will be tasked with leveraging the 18,000+ GPs and 5m+ patient users on our platform to help us gain market leadership in Dental, Specialists, Allied Health and branch into the hospital space.

Working under you will be a crack shot sales team (19 people and growing) and an exceptional marketing team (5 people and growing) who are responsible for driving the acquisition that has already helped us gain market leadership in the GP space.

The work you do will be pivotal to HotDoc being used by millions of Australians to more easily access the care they need and manage their health with greater confidence. Your work will impact health outcomes across Australia.

What will you be doing?

  • Develop and execute a strategy that leverages our 18,000 GP customers and 5m+ patient users to successfully attain market leadership in new markets
  • Manage HotDoc’s end-to-end acquisition funnel and achieve >40% YoY growth of activated health professionals on our platform
  • Experiment relentlessly and optimise metrics across the funnel including CAC, LTV, Sales Velocity, Payback Period, ARPU and others
  • Partner closely with HotDoc’s Exec team to spearhead our transition to a lower touch acquisition and operating model
  • Lead and scale high performing Sales and Marketing teams and unite the leaders in these teams to achieve strategic harmony
  • Drive ‘Patient Experience’ as an important movement in Australian healthcare for which HotDoc becomes synonymous for and make HotDoc a household name as we transition to a consumer-facing brand
  • Work closely with the CX and Product teams to drive adoption of our products and as a consequence improve Patient Engagement and Covid vaccination uptake for millions of Australians
  • Ensure HotDoc has the most efficient tool, systems and processes to drive growth and deliver good employee experiences
  • Be an ambassador of our company values


You’re just the person we’re looking for if you can demonstrate

  • You are a good person who genuinely cares about the patient experience
  • You have owned a top-line revenue target in a high growth company that has ideally scaled beyond $20m ARR under your watch
  • You have at least 10 years leading and scaling high performance teams in both Sales and Marketing
  • You know SaaS inside and out
  • You have a good sense of humour. Bonus points for self-deprecating.
  • Healthcare experience is a bonus


How we support your Health and Wellbeing

HotDoc puts its money where its mouth is and has created a free in-house health and wellbeing program.

This is all accessible as part of our Troop program where every team member gets the know-how and support to set meaningful physical and mental wellbeing goals, and the resources to stay engaged and on track.

Troop makes health and wellbeing accessible by providing gym and fitness subsidies, 2x weekly in-house yoga sessions, health coaching and access to nutrition and exercise advice.

To support mental wellbeing we have a mindfulness & meditation program subsidy, our own in-house ‘Present’ sessions to explore ideas that enhance emotional intelligence and access to a dedicated clinical psychologist through our Employee Assistance Program.


Now that COVID has settled down, we work a mix of at home and at our Melbourne CBD office. You’ll be invited to many events including (but not limited to) Bob Ross inspired painting sessions, sourdough masterclasses, book clubs and wine tastings. You can also expect:

  • Our kitchen is full of fresh fruit, snacks, tea and a serious coffee machine. We also have some particularly talented bakers here!
  • Your calendar is pretty full here - end-of-year parties, golf and table tennis, competitions, BBQs and a yearly Talent Show. Friday nights here are also pretty great
  • A CBD location, that makes commuting a breeze with new bike lockup and lockers, and a stroll to Southern Cross Station or Flinders Street Station
  • We have a beautiful, green and light-filled office on the Yarra River that boasts the best balcony view in Melbourne.

HotDoc is a place where you can be you.

We completed a Census in 2020 which was a first for HotDoc but is the first step to transparently report on diversity data gathered annually from all employees.

It’s our goal to celebrate the diversity of the workforce we have now, and to acknowledge areas where we know we can improve.

We welcome applications of all types, and from all backgrounds. If you would like to find out more about our Census results and how we celebrate diversity, please click here.

If you think you have the skills required, please submit a cover letter and an up to date CV.