Partner Onboarding Specialist at Xero

Partner Sales & Development, Permanent, Brisbane, AU brisbane sales full-time
Posted 6 days ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Why become a Xero?
Great question! Being a Xero is so much more than just a job. We’re a group of diverse, passionate and dedicated #humans who are committed to improving the lives of our customers. We love what we do and we’re proud to admit it! We also know that the best teams deserve the best, and creating a #beautiful product and experience for our customers wouldn’t be possible without delivering the same #beautiful experience for our team.

Here’s what we’re offering you:

💰 #Rewards
 𑇐 Employee share plan (become a shareholder in Xero!)
 𑇐 Salary packaging options
❤️‍🩹 #Wellbeing
 𑇐 10 days wellbeing leave per year - we acknowledge there’s more to your wellbeing than being unwell, this leave covers mental health, medical appointments, care for dependents etc
 𑇐 3 days gifted annual leave over end of year period to enjoy that holiday spirit 
 𑇐 Access to free, confidential support for you and your family through our EAP program
 𑇐 4 weeks not enough? Purchase additional time off to extend your holiday leave!
 𑇐 Spend one day per year making a difference in the community with our volunteer leave
 𑇐 Fully equipped in-office gym (Melbourne) and weekly virtual fitness/yoga classes (AU wide)
📚 #Growth
 𑇐 Opportunity to work with senior leaders across the business through multiple #beautiful mentoring and development programs 
 𑇐 Global company with offices across 8 countries and 20 cities worldwide!
🎊 #Social
 𑇐 Regular team events and socials - from weekly shared lunches to EOW Friday socials (think cheese boards, board games and BBQ!)
 𑇐 Awesome offices equipped with the latest technology, as well as barista made coffee, ping pong and Nintendo Switch for those moments needed to switch off
🤝 #Work-life Balance
 𑇐 Flexible working options; whether you work best from one of our decked out Xero offices or home- the choice is up to you!
🏡 #Family
 𑇐 Generous parental leave allowance with 26 weeks paid, and return to work flexibility and support
 𑇐 6 weeks of partner’s leave, full pay, to support with baby care

How you’ll make an impact

This role is responsible for supporting the Senior Account Managers (SAMs) and Account Managers(AMs) by growing and developing and managing Xero relationships with Accounting and Bookkeeping channels. You will be the first point of call for new Partners signing up to become part of the Xero Partner Program and speaking with Partners interested in using Xero tax.

You will be crucial in delivering a great partner experience showcasing the benefits of the Partner Program. This includes moving Partners through Xero status (and achieving Bronze), by signing clients on to Xero and developing educational pathways to develop their strategy. 

What you’ll do

  • Respond to all inbound inquiries (Phone, Email and Marketing). 
  • Qualifying partner leads that come in to Xero. 
  • Provide phone-based engagement with clients to handle day-to-day issues, responding in a timely manner. Similar for requests submitted via email (cases)
  • Identify opportunities within your dashboard to act accordingly 
  • Driving attendance and follow up for Xero Sales led events 
  • Updating CRM system with all practice communications including calls and emails. 
  • Develop best practices processes to support repeatable activities.
  • Monitoring all existing and prospective Partners progress through the sales cycle
  • What you’ll bring with you

  • Ability to quickly build rapport with people via telephone.
  • Ability to build established relationships with Xero Partners
  • Proven ability to drive education and sales
  • Self motivation, energy, passion and determination to succeed
  • Telesales experience
  • Ability to undertake outbound calls to customers in a consistent and timely manner
  • Knowledge of accounting practices and small to medium business needs
  • CRM discipline
  • Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

    Xero strongly encourages employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business.