Product Manager, Jira Service Management Insight at Atlassian

Product Management, Full Time, Sydney, Australia sydney product full-time
Posted 1 months ago

Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

As a Product Manager working on Insight in the Jira Service Management (JSM) team at Atlassian, you will advance our mission to unleash the potential in every team! Join us as we build one of the fastest growing products in Atlassian. Help craft the vision and future of Insight offering, which provides a radically differentiated approach to running a service management team’s system of record.
The role will focus on one of the strategic themes that culminate in helping our customers build their system of record on Insight, to enable a lean, mean, Service Management machine.
Bring your inspirational streak to the product team by defining the vision, evaluating market opportunities, analysing industry trends as well as customer and partner needs.
Work on features and improvements that impact thousands of customers, including some of the leaders in their industries. Define the foundations for how teams connect, collaborate, and accomplish amazing things.

Now let's talk about you!

You love working hard to make products as amazing as possible for customers. You have prior success setting product vision and strategy and launching excellent products. You can lead the team through setting clear goals, making decisions, and communicating crisply to your team, to leaders across Atlassian, and to our customers and partners. You’ve got charisma in spades: you are social and adept at building relationships across product lines and functional groups to make sure we are all on the same page.

You will have:

  • 3+ years of product management background with experience in designing and deploying core services for B2B or B2C ecommerce or SaaS platforms (e.g. product catalog, recommendations, shopping cart, quotes, billing systems, tax, etc.)
  • Proven experience specialising in service management and/or big data (e.g. CMDB, big data, data synchronisation & transformation, APIs)
  • Ability to define the balance between solving the customer problem and the minimum product that allows a team to ship, learn and iterate
  • A track record delivering products and experiences globally
  • Experience in prioritising product roadmaps and effective stakeholder engagement
  • Experience in working in a fast paced, evolving environment, utilising an iterative method and flexible approach to enable rapid delivery
  • Proven success in leading and scaling remote teams without direct authority
  • Strong collaborative skills with both internal and external partners
  • Outstanding communication skills with the ability to rally a team around the work they are doing, strong story teller who adapts its style based on the audience
  • Experience with customer usability (UX & UI) and hypothesis driven experimentation
  • High energy, results-oriented self-starter with a positive approach. You are known for your "can do" demeanour, curiosity and creativity
  • Your customer centric approach enables you to translate customer needs into clear deliverables
  • It is great, but not required if you have:

  • BS/BA with an emphasis in technology, IT or operations; Masters or MBA preferred
  • Experience with ITSM and IT Operations products
  • Experience working on enterprise-focused areas (B2B)
  • Previous experience in the fields of Configuration Management, Asset Management, IT Service Management, team collaboration, and enterprise software
  • More about our team

    The JSM team is responsible for delivering the JSM Cloud offering. Insight is our system of record for services, assets, and more. JSM is a solution from Atlassian that is built on top of Jira and gives its customers one platform to track service requests, and collaborate with your team behind the scenes to deliver the best service. With Incident management, self-service, SLAs and much more, Jira Service Management (JSM) supplies all that is needed to setup a robust and intuitive IT service desk. The JSM Management is comprised of fun, passionate and highly-experienced individuals who all enjoy playing and working together as a team!

    This role will be part of a distributed team, hence we are open to applicants working remote across Australia!

    More about our benefits

    Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

    More about Atlassian

    Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

    Additional Information

    We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

    Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to [email protected] and someone will follow up shortly.

    All your information will be kept confidential according to EEO guidelines.

    Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.