Smart Buildings Performance Engineer at Willow

Product, Full-Time, Sydney sydney remote engineering product full-time
Posted a month ago

Founded in 2017, Willow is a global technology start-up. The WillowTwin™ is a disruptive IoT/Data SaaS that unlocks the true potential of smart buildings and infrastructure. We are writing a new chapter in human history, with unprecedented resource optimisation and management empowered by data. 
For the second year in a row (2020 & 2021), Willow has been ranked in Linked In's Australian "Top 25 Start-ups". You will be joining a team of performance-driven individuals, backed by the most advanced technology the built world has ever seen. We are chartering a new course, Digital First, the Willow Way. Our 'Willow World' is fast-paced, nurturing and collaborative.

Summary of Role:
The Smart Buildings Performance Engineer (North America)will guide portfolio-wide operational teams on the Client account through leveraging their WillowTwin for Real Estate platform for operational data and analytics outcomes. The position will have responsibility, in partnership with Customer Success, for the administration and day-to-day operation of the WillowTwin for Real Estate, analyzing portfolio and building-level data and trends, and helping account leadership and building-level teams maximize the operational benefit of the technology and associated processes

Role & Responsibilities:

  • System management - ensure the WillowTwin platform operates as designed, identifies potential gaps in the system configuration, and works with end-users to introduce additional functionality and capabilities as they are identified.  
  • Building performance – the power of the WillowTwin for Real Estate platform centers around building and portfolio performance and the ability to monitor, measure, analyze, visualize, and manage data trends or specific instances. The role will be central to helping Client transition into a more data-centric approach to managing and maintaining its buildings. This role will coordinate with on-site building engineers, facility managers, and regional teams as a subject matter expert on data and building system performance to achieve the following: 
  • Transform how the customer manages preventative maintenance schedules and capital project planning in a collaborative environment using data and analytics as critical decision criteria. 
  • Support the operational and technical functionality of building systems and infrastructure, including managing KPIs, and monitoring data and analytics outputs accordingly. 
  • Analyze data from building systems to identify and prioritize optimization opportunities and potential issues (faults). Initiative and route work orders accordingly. 
  • Support energy management, sustainability, and facility/property management teams as required to develop ROI calculations, secure budgets. 
  • Measure and verify (M&V) key metrics in areas such as energy or other operating expense reductions where supporting system data is available. Identify additional data sources that may be integrated into the platform that support key metrics. 
  • Coordinate with site teams to triage incoming issues, submit and manage work orders, and coordinate with vendors and Willow personnel in the field to verify resolution of issues 
  • Contribute to implementing and ongoing management of fault detection & diagnostics (FDD) rules and capabilities. 
  • Identify opportunities for projects for building hardware integrations (meters, control systems, gateways, etc.) and software implementation that support the growth of a data-driven building management environment. 
  • Coordinate and support site teams on effective adoption and utilization of the WillowTwin for Real Estate in day-to-day operations focusing on streamlining existing processes and enhancing operations through data, analytics, and automated workflow where applicable. 
  • Skills & Experience Required:

  • Bachelor’s degree in Mechanical, Electrical, or Architectural Engineering (or similar technical degree with directly applicable experience in building systems) 
  • Minimum of three years of experience in building systems (ideally HVAC/mechanical or controls) design, commissioning, retro-commissioning, optimization, and analysis 
  • Strong knowledge of large commercial HVAC systems, how their components work and interact, and how they are automated, controlled, monitored, and measured 
  • Expertise with HVAC, building controls, system commissioning, or energy optimization projects 
  • Ability to use building data to identify performance improvement opportunities down to the root cause, develop specific action plans or projects, manage those projects, and verify results 
  • Strong empirical analysis skills: ability to quickly process and understand data 
  • Experience, to a level of comfort, with time-series data and standard tools to work with data, i.e., some combination of spreadsheets (Google Sheets or Excel), B.I. applications (Tableau, Power BI, Google Data Studio), SQL, RStudio, etc. 
  • Ability to create client-ready materials, reports, and visualizations  
  • Strong communication and presentation skills targeting various roles and audience types (mechanical technicians to executives). Clear, concise, collaborative, and engaging communication skills 
  • Ability to master a new software product quickly 
  • Comfortable working autonomously and driving results without continuous supervision 
  • (Probably most important): a strong and unwavering desire to make things work properly—even when there are obstacles 
  • Ability to quickly define problems, gather and assess relevant data and information, establish facts, and draw valid conclusion
  • If you are eager to work in a fast-paced, high growth tech start-up based on collaboration and open communication, then Willow could be the place for you. We at Willow never give up, we work smart, we care about our fellow human beings, and we always put our best foot forward.

    Willow is proudly diverse. We work to create an equitable and inclusive experience for candidates and employees, where people from different backgrounds have an opportunity to succeed. Join us in our mission to digitise the built world!

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