Global Sales Content Specialist at Waddle

Sales Operations & Services, Permanent, Melbourne, AU melbourne sales full-time
Posted 18 days ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

At Xero the customer is the cornerstone of everything we do. The way in which Xero engages its customers through the sales cycle is critical to ensure we provide timely, and up to date information that reinforces our beautiful brand,  to enable them to make the right decisions. This role is responsible for managing, tracking, and refining Xero’s Global Sales content strategy ensuring we deliver high quality content for both our Customers and our Sales Teams.

As Xero’s Global Sales Content Manager, you will sit across and govern the creation, curation and maintenance of all outbound sales content, including email templates, call scripts, relevant web content, presentations and customer plans. In relevant instances, you will also draft and maintain messaging. The content will be centralised (by region) and made easily accessible to our Sales teams when and where they need it.

You will maintain and report on the overarching Sales Content strategy to ensure the business understands the effectiveness of its sales content and can refine as required. You will ensure the content remains aligned and consistent with Xero’s global sales motions and processes, working closely with regional Sales Leaders, Sales Operations, Sales Enablement, Product Marketing, Education and Marketing to ensure this occurs.

What you’ll do

  • Undertake an audit of existing sales content and build a bill of materials
  • Create and maintain a portfolio of solution and sales play assets that maximises sellers ability to self-serve
  • Evaluate where improvements can be made in content strategy and develop innovative and creative content solutions to drive seller productivity
  • Explore how new and emerging communication methods and content formats can drive results for sellers
  • Translate seller feedback into the ongoing evaluation of solution and sales play content to meet seller needs
  • Implement a measurement strategy and use data to not only drive content strategy but also measure effectiveness of content initiatives
  • Work cross functionally across internal partners and stakeholders including sales/ enablement/operations, product marketing, marketing to understand critical needs and translate needs into solutions
  • Direct content creation for customer and seller audiences across format types (eg customer presentations, collateral, enablement tools, infographics etc)
  • What you’ll bring with you

  • Analytical - high levels of analytical thinking and process design, aligned to delivering business outcomes
  • Meticulous - high levels of attention to detail, structure, consistency, presentation and application of standards
  • Influence - the ability to work across multiple teams / stakeholders ( to Snr levels), collaborating, influencing and driving a common goal
  • Adaptable- able to cope and manage high levels of change, different audiences / stakeholders, and adapting your style and approach when required
  • Resilient - ability to successfully navigate a fast-paced, high-growth environment, excelling in the face of ambiguity / competing priorities
  • Outcome focussed - ability to manage the process, people and technology, whilst focussing on and driving to the overall outcomes
  • Growth mindset -  A strong willingness to learn and adjust to new approaches, environments, situations, and technology
  • Organised with the ability to manage multiple projects simultaneously, meet deadlines and achieve objectives
  • Strong written, verbal and visual communication skills
  • Background with content creation, curation, publication and governance
  • Content management experience within a dynamic Sales and Marketing environment, or similar high volume / high change content environment
  • Knowledge of modern content management techniques, approaches and systems
  • Experience in understanding how content supports seller activities to drive customer discussions and opportunity generation
  • Experience creating content - design/copy
  • Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.