Director of IT Operations at Culture Amp

Technology, Melbourne melbourne remote
Posted 24 days ago

Join us on our mission to make a better world of work. 

Culture Amp is the world’s most trusted Employee Experience platform. Our mission is to create a better world of work for 100 million people by helping companies put their people and culture first. 

We do this by bringing together pioneering people science and powerful technology. Over 4000 companies like Airbnb, Slack, and the BBC trust Culture Amp to collect, understand and connect data throughout the employee experience. The insights help them truly understand their people and guide them on the best actions to drive positive behavior change and lasting impact. We live in a world where the ability to understand and influence culture at scale is no longer a ‘nice-to-have’ but a ‘necessary-to-survive’.

Join us in making the world work better, by making a better world of work.

How you can help make a better world of work

You are deeply curious and passionate about people and culture. At heart, you're what we call a people geek. 

Culture Amp is looking for an exceptional Director of IT Operations, based out of Melbourne but supporting our global business and leading a small (but growing!), globally dispersed Operations team.

Reporting to the VP Technology, the role includes operational responsibility for workplace technology and supporting systems.

This is very much a hands-on role and forms part of a critical partnership between Technology & Security ensuring the highest level of integrity within the Culture Amp environment. Due to the highly collaborative nature of this position and the growth trajectory we are on, it would suit someone who is comfortable with a wide range of technologies and who knows how to create processes and implement technical solutions that are fit for purpose and that enable us to scale through efficiency.

 In part of this team of amazing humans, 

 You will: 

  • Provide strong Technical leadership for your globally distributed teams ensuring campers are developing in their roles, are engaged and focussed on the right initiatives.
  • Be responsible for the ownership and uplift of IT Operations (ITSM) including relevant projects, delivery and overall execution.
  • Partner closely with the Director of Security Operations to embed and improve daily operations activities, maintaining compliance under ISO and SOCII initiatives.
  • Oversee and deliver the technical component of the Camper Lifecycle program (device management, on-boarding, off-boarding & role change) including controls & auditing.
  • Be accountable for Vendor Management of Global SaaS tools including assessment of new tools to the organisation.
  • Have responsibility for the Architecture, design and Operations of Technology back end platforms e.g Active Directory, Jamf, Networking, Okta, Google Workspace.
  • Advise and work with People and Experience to help enable and improve distributed ways of working

You have: 

  • Experience developing scalable solutions in a company of 500+ employees and you are energised by the prospect of joining a business that is scaling rapidly.
  • A creative & pragmatic approach to solutions.
  • A reputation for growing and nurturing your people, teams and culture. 
  • Experience managing Infrastructure teams.

We believe that inclusive businesses are better, not just for “company results”, but for the world. We have a strong commitment to Anti-Racism, and endeavour to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism at here.

We ensure you have the tools you need to thrive both in and out of work.

  • MacBooks for you to do your best work 
  • Share Options - it’s important to us that everyone is an owner and can share in our success
  • Excellent parental leave and in work support programme, - for those families to be
  • Flexible working schedule - where we can, let’s make work, work for you
  • Fun and inclusive digital, and (in the future) in-person events

Most importantly. An opportunity to really make a difference in people’s lives

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!