IT Operations Manager at Hipages

Engineering, Sydney sydney engineering
Posted 15 days ago

At hipages Group, we're committed to setting the standard for Diversity, Equality and Belonging in the tech industry and set ourselves this goal back in 2015. Today, we've achieved a Workplace Gender Equality Agency pay gap of just 2.3% (against the national average of 21.7% & tech industry average of 14.7%) with 0% same role pay gap, and a gender mix of 56:44. On top of these results, our people say the below in the past 3 years:

  • 96% of us felt hipages encourages and promotes diversity of backgrounds, talents and perspectives.
  • 96% of us felt welcomed when we join the company
  • 94% of us believe there is a team feeling at hipages
  • 93% of us said we celebrate our achievements and wins

About the role:

This role is responsible for the planning, development, implementation and sustained support of our internal systems. You will provide creative solutions to resolve business problems via customer requirements based on system capability and process gaps. This role will also create strategic roadmaps and manage the IT Operations budget.

Why join our Engineering team:

  • Competitive salary, benefits and perks, plus equity via our Employee Share Program
  • Hybrid working model
  • Cross-functional collaboration with autonomous work driven by your own innovation
  • Leverage hands-on learning, coaching opportunities and workshops for continuous upskilling
  • Inhouse Talent Development team to support your personal career growth and plan for your promotion!

How you will add value:

  • Manage the daily operations of the IT Helpdesk including IT service management processes, continuous improvement and staff coaching, training and development
  • Ensure the network, physical and virtual IT infrastructure, systems and services are implemented, administered, maintained and upgraded to meet the requirements of the business
  • Build vendor relationships and undertake procurement activities to ensure appropriate technology services and support agreements are in place and equipment is delivered when required
  • Maintain IT asset registers, technical and system documentation, processes and procedures, as well as plans and drawings of locations of all equipment, switches and cabling
  • Work with the CTO to maintain and continually improve the IT Disaster Recovery Plan to ensure it is effective and meets business needs
  • Deliver exceptional customer service, liaising with stakeholders as needed and providing technical advice training and assistance to staff.
  • Be the escalation point for incidents and critical outages to ensure appropriate information is communicated
  • Manage technology changes, evaluating, recommending and implementing new technologies and associated interfaces and procedures to support the business strategy
  • Manage relationships with key operations vendors
  • Create strategic roadmaps for technical direction and improvements
  • Provide assistance and senior subject matter expertise for complex business and technical issues for BAU, change and project implementation
  • Ensuring agreed projects and initiatives are delivered on time within budget and scope
  • Maintain and create appropriate configuration documentation for all components
  • Implement security tools and practices across servers and applications/services

About you:

  • 5+ years’ experience in IT, preferably within a fast-growth IT&T, Professional Services or Media organisation
  • 3+ years experience managing an IT Operations team (minimum of 3 direct reports preferred)
  • Experience in Windows desktop & server administration, Mac OS administration 
  • Mobile Device Management
  • Excellent understanding of networking, switches, routers,  wireless, QoS and VoIP (Cisco Meraki)
  • Hands-on experience implementing ITIL and ITSM best practices

About the company:

We are an Australian-owned, ASX-listed tech company and the leading online tradie marketplace in Australia. Inspired and driven by our purpose of transforming the trade industry, building better lives for everyone, hipages Group operates via three technology-enabled platforms; hipages, Tradiecore, and Builderscrack (NZ) with over 300 team members across Australia, China, Philippines and New Zealand. 

Take a look inside our home:

Ranked #3 in Best Places to Work in Australia for the past 3 years, we offer meaningful, impactful work collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment:

  • Close-knit diverse family of bright, respectful, collaborative members who love to solve problems and jump on new opportunities
  • Strengths based organisation with in house coaching to help you leverage what makes you special
  • Holistic wellbeing focus with EAP access, meditation room, daily bottomless continental breakfast, fresh fruit and snacks and diversity initiatives and celebrations
  • Inspiring office and location - based in the heart of Sydney CBD, only a few steps from Town Hall Station, with multiple indoor and outdoor collaboration and social areas
  • Social connection focus: Friday socials, 2x big company parties per year and regular and fun teaming activities - we work hard but play hard too!

We value Diversity:

Innovation & Collaboration are core values at hipages, and are impossible to cultivate without a diverse and inclusive team. We don't expect you to be an expert in all areas, we’re more interested in who you are as a person, a team member and a leader.

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don't tick every single box above, but you think you would be a great fit for the role we encourage you to apply, we would LOVE to hear from you! 

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

#LI-JL1 #LI-Hybrid