Technical Writer at Hipages

Engineering, Sydney sydney engineering
Description
Posted 6 days ago

Our Story:

hi. We’re hipages.

hipages provides a better, smarter way to connect tradies and consumers and get the job done well.

Our purpose is to make home improvement effortlessly efficient, creating happier homes. We build technology that solves the frictions of an industry ready for optimisation and are on a mission to bring simplicity, trust and create a seamless experience for our tradies and homeowners.

To date, over three million Australians have changed the way they find, hire and manage trusted tradies to get a job done around their home by using hipages. Our team thrives on bringing simplicity and trust to the tradie/consumer experience.

hipages. Change the way you tradie!

Your Challenge:

As the Technical Writer for hipages, your role will be to create user guides, manuals, tutorials, and step-by-step task lists & FAQs that will help guide our new users. You will ensure our customers are set up for success and adopt ongoing feature development. You will have proven experience in obtaining a deep understanding of products and services to translate complex product information into simple, polished, and engaging content. 

How You Will Add Value

  • Creation of user guides, manuals, tutorials, and step-by-step task lists, FAQs that guide new users learning the software and onboarding communications. 
  • Deliver regular technical communications for all staff through a range of channels, ensuring ease of access to communications, clarity and consistency of messages by developing new tools, processes, materials, and establishing the structures, networks and competencies for effective communication
  • Creation of Sales documentation to help educate customers on the product, improve trial/ conversions and optimize the user experience/engagement. 
  • Monitor searches: Keep a regular watch on the website help search box, Google and build a help system which is SEO-friendly, modify our getting started section or FAQs as a result. 
  • Ensure all technical communications are clear, well-timed, engaging, of a high quality and consistent with content and style
  • Contribute to the production of the company newsletter and other internal communications as deemed necessary
  • To remain informed of pertinent issues affecting both the external and internal communication channels within the company and wider policy areas
  • Develop and maintain a comprehensive library/database of appropriate reference materials and documentation and manage updates and revisions to technical literature
  • Evaluate current content - develop innovative approaches for improvement. Keeping an eye on chatbot technology and integrating documentation in chat support. 

Your CV:

Requirements 

  • Previous experience in a Technical Writer or Documentation Controller role
  • Excellent written English and verbal communication skills
  • Ability to write in explanatory and procedural styles for multiple audiences
  • Excellent organisational, prioritisation and multi-tasking skills.

Technical Experience: 

  • Bachelor's degree in English (writing) or an equivalent discipline from a recognized and approved program
  • Proven ability to quickly learn and understand complex topics, writing documentation and procedural materials for multiple audiences
  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization
  • Knowledge of available writing tools i.e incl but not limited to: WordPress, Adobe Robohelp, Notepad ++, Adobe Frame Maker, MS Word, MS Visio

Why join the hipages family?

Our team members really are at the forefront of our business and we empower our team to have a voice, make a difference, help lead the business forward and keep hipages one of the best places to work in Australia. A dedicated high performance team, huge investment in your career development, superior employee benefits and participation within our Employee Share Program are just some of the many reasons to join us, not to mention the free brekkie and the most amazing office in Australia, located in the heart of Sydney CBD!

What you can expect:

At hipages, no two days are the same and our pace is fast! Interesting, meaningful and challenging work within our diverse and inclusive ‘one team’ culture will have you leaping out of bed in the morning.  We regularly refer to our company values to guide our behaviours and empower our team to feel free to be themselves so they can unleash their maximum potential. We are down-to-earth people who genuinely work together as a team to "make it happen".  This is hipages' DNA.

We also love celebrating -  everything! Birthdays, babies, big wins, little wins and anything in between; our company celebration events are legendary! Check out our Instagram #hipagesteam to get the picture.  

Does this sound like the place you belong? Welcome home.

hipages. Change the way you career!