Level 2 Support Engineer at Swyftx

Full-Time, IT, Milton, Brisbane, AU brisbane support engineering full-time
Posted 8 days ago

Swyftx is an innovative fin-tech scale-up, rapidly building a name for itself as Australia’s most feature-rich and best-priced digital currency exchange. With over 350,000 users and growing fast, we are building an exceptional team to support this fantastic growth. We’re putting our people’s values, and our customer’s experience first, with our sights set on becoming Australia’s largest cryptocurrency trading platform and next billion-dollar success story.

Our platform is evolving continuously, and we work hard to uphold our high standards for new and improved features. To support our growth, Swyftx is searching for a Level 2 Support Engineer who is passionate about providing exceptional customer support for technical issues to our internal employees.

About the opportunity:
The Level 2 Support Engineer will be responsible for supporting the growing Swyftx team in technical troubleshooting for a range of technologies. You will bring experience supporting both Windows and Mac laptops along with a keen interest in continuous learning.

What you'll do:

  • Provide level 2 (occasionally level 1) support to end users on Apple and Windows environments.
  • Setup and maintain workstations and network hardware across multiple locations.
  • Monitor and respond quickly to incoming requests related to IT issues.
  • Support Microsoft 365 Business suite (SharePoint, Exchange Intune etc)
  • Improve and create PowerShell scripts to improve company security and efficiency.
  • Help create systems and processes to make IT support for users more seamless.
  • Work with a ticketing system to track and manage projects and user support requests.

About you:

  • Demonstrated ability to troubleshoot and resolve technical issues in a timely and friendly manner.
  • Ability to update the IT support ticketing system with clear documentation.
  • Previous experience in a level 1 support engineer or helpdesk role.
  • Any completed certifications or training in CompTIA, Microsoft or other network and security related areas.
  • Excellent written and verbal communication skills.Great attention to detail and time management skills.

Life at Swyftx:

You will experience first-hand what it means to say “I did that” as you watch your ideas and visions become a reality, impacting thousands of people every day. We are a culture that values learning and training, career growth and setting our people up for success.

  • Unlimited fee-free trading
  • Career growth, training, mentorship, and development opportunities
  • Social activities and team outings
  • Fully stocked kitchen, breakfast and lunch foods, unlimited fresh fruit, snacks and kombucha
  • Wellbeing perks such as free massages with a sports physio, tennis lessons and game breaks

At Swyftx we are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics that our people possess, and we are committed to providing a working environment where everyone is included and treated with respect.

Interested? Please the 'Apply Now' button and we look forward to hearing from you.

You will have the rights to legally work in Australia, sponsorship options are not available for this role. We have an internal Talent Acquisition function, and therefore are not accepting approaches from recruitment agencies.