Senior Design Researcher at Xero

Design, Permanent, Melbourne, AU melbourne design full-time
Description
Posted 24 days ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

About the role
As a Senior Design Researcher you will be confidently running and leading research with product teams. You will conduct research activities across a range of methods, techniques and complexity of studies including both evaluative and generative. You will be extending your skills into increasingly complex and larger projects. You will help influence road maps and problems to solve for the teams you are working with.

With support, you’ll partner with leaders in your area of the business to identify tactical and strategic research needs.  You’ll have an overview of all research occurring within your area, making connections between studies and insights. You’ll champion your product teams working towards a user-centered future.

What you'll do:

  • Conducting Design Research: Lead generative and evaluative studies independently, using a range of methods and techniques. You will initiate work and advise teams on the best research to meet their needs. You will support less experienced researchers on studies to help grow their skills and ensure quality.
  • Initiate work - work with Pods and teams to translate requests into research objectives, hypotheses and/or assumptions and determine the optimal research method.
  • Plan research studies - Run the logistics of a research study from recruitment, scheduling, and organizing note takers and observers.
  • Desk research - work with researchers and designers to analyse relevant inputs such as research and data insights, product strategy and roadmap, technical environment and constraints. Help teams understand all of the previous and related data they can use to understand their space.
  • Facilitate research sessions - run professional sessions to maximise unbiased observations, while ensuring comfort of the participant and ethical practices.
  • Conduct different types of research - run research studies with a variety of methods for a variety of purposes e.g. surveys, diary studies, unmoderated tests, etc.
  • Analyse data from research studies - synthesise and make sense of the data, translating it into comprehensible and significant findings and insights for the team to engage with.
  • Report actionable insights - structure your findings and insights so they are actionable and help the Pod figure out how to move forward with those in mind.
  • Link up with other research - Connect insights from your study to previous research studies including those across portfolios, product data, Voice of the customer / marketing research, support tickets, and other reliable sources of information.
  • Working with cross functional teams: Partner with GMs, PM's and PO's to identify research studies that support them to understand their customers and improve their products. Manage incoming work for small areas of the business. Build the UX understanding and capability of pods.
  • Collaborate on interpretations alongside designers and content strategists so that we maximise their learnings from the research.
  • Contribute to helping others work with your research and previous reports by supporting teams to balance multiple insights to make good product decisions.
  • Lead and champion collaborations with cross functional teams to ensure research addresses needs/hypothesis/assumptions from a variety of standpoints.
  • Lead facilitation of cross functional team workshops, to bring everyone together at key points in the process and around key decisions.
  • Lead forming Partnerships with pods of PO’s, PM’s, Developers, strategists, designers, and product marketers during research to help them see the user context of their work.
  • Contribute to growing UX capability in pods by working with individuals and teams to improve their understanding of research and grow their participation in research activities.
  • Practice improvement: Identify ways to improve our research practice. Lead practice improvement initiatives - test ideas, share challenges and build the quality of our practice.
  • Contribute to other researchers skills by working with them often so you can learn and pass on your expertise to others by collaboration, and mentoring.
  • Contribute to initiatives for practice improvement alongside product work. Work with others in the team to make sure we as a team are operating efficiently and to the best standard we can.
  • Contribute to research ops improvements with the operations team to ensure the process and systems we rely on are working for our team.
  • Leadership: We believe leadership is part of everyone's role, ensuring that you are emulating Xero's values and the values of the research team. Support other less experienced researchers to grow their skills.
  • Take a growth, performance, wellbeing perspective on your work. With your fellow researchers, taking the time to share experiences and learnings and starting to mentor more junior researchers on the team.
  • Work with research and product peers to plan research activities, taking that to research leadership for capacity planning.
  • Growing your skills in working with other researchers to ensure they deliver high quality outputs in a timely, efficient way to meet business objectives.
  • What you'll bring with you:

  • Track record of delivering high standard generative and evaluative quality design research
  • Track record of working with multi-disciplinary teams to achieve research goals
  • Excellent communication skills
  • A portfolio that demonstrates high-quality research, contributing to user experience and business value
  • Skill and experience with the research process including, engaging teams in research activities, planning, synthesis, and analysis. 
  • Applications must have a portfolio submitted to support the application.


    Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

    Xero strongly encourages employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business.  Xero will work with anyone who is not vaccinated, or prefers not to disclose their vaccination status, to determine what reasonable accommodations can be provided to ensure their role can be performed safely.