Computer Network and Systems Engineer at Whispir

Technology, Melbourne, Victoria, Australia melbourne engineering
Posted 21 days ago

A bit about Whispir

It’s our mission to build a world that communicates more humanly. Since 2001, we’ve been delivering innovative and powerful communication solutions. Today, we’re a communication intelligence company applying powerful machine intelligence and carefully developed algorithms to deliver effective human engagement at scale even when we are not face to face — all guided by our values of Listening, Respect, Innovation, and Passion.

Our customers use Whispir to communicate across multiple channels from SMS to email, to dynamic landing pages, voice and more – all easily configured to meet their specific needs. All of our customers benefit from our low code – no code platform and powerful APIs. Our promise is to deliver a platform capable of achieving the world’s highest engagement rates.

About the position:

You'll be working in a growing, Agile DevOps environment dedicated to the maintenance and improvement of our IT systems

You will be involved in Setup, configuration and deployment of network and infrastructure, including hardware and virtual machines in on premises and AWS environments for a range of business needs.

Maintenance and identification of improvement opportunities within our IT system in close cooperation with other lines of business.

Participation in architecture solution discussions in close cooperation with developers and support engineers.

Participation in On-Call rotation to support network trouble resolution during business and non-business hours and you will have to support disaster recovery/ business continuity efforts as required.

Key responsibilities:

Development and Delivery

  • Perform Business as Usual maintenance and troubleshooting tasks.
  • Identify system deficiencies and work with colleagues to design and recommend solutions.
  • Participate in incident response, diagnosis and resolution.


  • Adhere to operational procedures such as time keeping, task allocation, status reporting.
  • Actively contribute to internal programs.

Professional Development

  • Be knowledgeable and ‘up to date’ with software development domain knowledge including industry trends, technologies, frameworks and techniques.
  • Be knowledgeable and ‘up to date’ with all Whispir products.
  • Proactively seek opportunities to broaden and deepen knowledge base and proficiencies.
  • Share acquired skills and knowledge of competitor or complementary products with the team.

About you:

  • Relevant degree with at least 2 years relevant work experience
  • Strong skills in AD and ticketing systems.
  • A basic understanding of IT System security, such as the principle of least privilege
  • An understanding of virtualization.
  • An understanding of the importance of configuration management and automation.
  • Strong troubleshooting skills, with a desire to identify the root cause of issues.

Salary Range:

$AUD60,000 - $AUD70,000 + super

Why We Think You Will Love Working at Whispir:

  • Totally flexible working hours because you know how to get the most out of your day
  • Birthday paid leave
  • Volunteer and engage with community paid leave
  • Ongoing monthly WFH allowance
  • Women of Whispir program to connect senior female leaders with women across the company to promote connection, networking and mentoring opportunities

Whispir is an endorsed employer for all women; check out our benefits directly at WORK180: Whispir Benefits | WORK180 Endorsed Employer