Technical Consultant (SQL) at Phocas

Computer Software, Full-time, Christchurch, Canterbury, New Zealand full-time
Description
Posted a month ago

Over the past twenty years Phocas has grown from a small UK based start-up, to 250 people and 6 offices across the world, with headquarters in Sydney, Australia. In 2019 we set up our Christchurch Product & Development centre - building a team of world-class talent to continue to expand our suite of ground-breaking Data and Analytics applications.

We help our customers feel good about data by doing the hard work for them. We use the latest cloud technologies: serverless compute, lambdas, and in-memory data grids to produce high-performing scalable and reliable data pipelines. And we love what we do. We pride ourselves on our positive, constructive culture. Phocas has some of the happiest employees around.

We are looking for a customer-centric, solutions focused Consultant to join our awesome Implementations team. You will be to provide exceptional service and guidance to customers as they navigate through the implementation stages of Phocas within their environment. In every interaction we attempt to provide our customers with a 'wow that was amazing' experience by placing an emphasis on customer happiness, communication and success.

Responsibilities:

  • Facilitate client stakeholder meetings: scoping, goals, resourcing, and addressing any queries or concerns
  • Manage the implementation process, taking full responsibility for delivery of product(s)
  • Mitigate project risks and issues, address challenges and escalate where required
  • Prepare and deliver end-user training sessions
  • Identify opportunities to increase ongoing revenue through consulting and upselling
  • Document processes and procedures; updating knowledge databases
  • Work with other Phocas teams to provide insights on future product enhancements and challeng

Requirements

We're looking for:

  • A tertiary qualification in IT
  • Experience with SQL - particularly MS SQL Server Set-up & configuration and T-SQL (Views, Stored Procedures)
  • Customer service experience
  • Deployment & Configuration of MS Packages such as SQL Server & IIS
  • Exposure to API, C# , .Net or VbScript.

Other things we look for? Strong customer focus, outstanding attention to detail and a commitment to delivering the best possible experience.

Sadly due to current global pandemic travel restrictions, we can only consider applicants with established working rights for New Zealand or Australia

Benefits

  • Remuneration package includes life & income protection insurance, subsidised health and stock option plan
  • Fantastic opportunities for growth and development
  • Work with some of the best tech talent in Christchurch
  • Central location with free parking and easy motorway access
  • Fruit, hot & cold drinks, snacks and drinks on Friday

We pride ourselves on our positive, collaborative culture and encourage our team to come into the office - and we love being here! - but we also like to be flexible around hours and working from home.

We are a 2020 Circle Back Initiative Employer – we commit to respond to every applicant

To all recruitment agencies: Phocas does not accept agency resumes. Please do not forward resumes to our jobs alias, Phocas employees or any other company location. Phocas will not be responsible for any fees related to unsolicited resumes.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.