We are looking for a Technical Operations Lead to join our team and to help with getting our customers on board and helping them use our products to the best effect. You will provide day-to-day leadership to our Splunk Cloud TechOps team. You will be jointly responsible for leading all aspects of the operational infrastructure and delivery of Splunk’s SaaS customer-facing systems. You’ll be responsible for building and running our distributed systems at scale in production, supporting and supervising our rapidly growing platform. You'll utilize metrics to plan, implement, automate, and continually improve processes that lead to an improvement in overall MTTR. We're looking for someone to bring a fresh approach to problems of all shapes and sizes and help us build an outstanding Frankie TechOps team.
Our managed financial systems aggregation platform offers up services as RESTful APIs, embeddable web components and a user portal, so you’ll need to be able to work with integration engineers and business users alike.
In your first month, we will give you the full induction so that you understand the company culture, the product, the system and your team. We will ensure that you have all the tools that you need to be successful.
From there you’ll start to take on more and more customer interactions, working to assist them with onboarding and ongoing issues, and driving innovations within the TechOps team
In 3 months you’ll be able to actively handling customer enquiries on our most important customers, and managing the day-to-day work of the TechOps teams. You’ll be writing your own run books and be regularly providing feedback to the product and engineering teams.
In 6 months, the TechOps team will have grown and will include oversight and training of international operations. Many of the initiatives and processes you have introduced will be codified and shared with other geographies. These initiatives will have allowed us to grow at scale while maintaining a manageable workload for the team
You are energetic and customer-centric. You have likely worked in a high-energy, high-velocity environment and loved it. You are excited by the opportunity to create something that you can be proud of and challenge yourself every day.
Whilst you may have worked within the enterprise space you are not a corporate stalwart but someone who can blend with any business. You love working with smart people and you get excited about solving big problems for customers.
You will be reporting to Warren Oakes, FrankieOne’s COO. Warren has spent the best part of the last decade working at the intersection of Banking and Technology. He has spent over 7 years at McKinsey & Company where he was an Associate Partner specialising in Digital Business builds. He is also experienced at growing Ventures and worked alongside our CEO Simon Costello at CompareAsia Group in SE Asia.
The full-time role will be based in our Docklands, Melbourne office or York St, Sydney Office. As mentioned above, we have a flexible work-from-home policy though we are in the office on Wednesdays and Fridays as a minimum (COVID excepting) so we can maintain our vibrant office culture and use these days for team collaboration / problem-solving.
Our interview process will involve a series of interviews with the senior management team and technology leadership at FrankieOne.