GM - Site Reliability Engineering at Xero

Reliability, Permanent, Melbourne, AU melbourne engineering full-time
Posted a month ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Due to ongoing growth, we are looking for a GM (Site Reliability Engineering) to lead our Site Reliability teams in helping us improve the productivity, scalability and availability for our Xero product teams! 

Site Reliability Engineering has been a practice at Xero since 2016 and we consider ourselves leaders in this space. SRE continues to evolve and we’re looking for someone who is keeping pace with the latest thinking in this space and is keen to implement it as good practice with Xero spin. SRE is transitioning to take a holistic Product Led approach to managing reliability in our organisation and continues to leverage automation to help Xero build reliable and trusted software.

The GM Site Reliability provides strategic, commercial, and technical oversight across Xero’s Site Reliability teams to ensure alignment with overall Xero strategy and product team requirements to drive the execution of key projects, owning the communication with stakeholders around the globe, and building empathy for and understanding of your users, customers, and markets.

You’ll be responsible for teams of Xeros that enable us to improve the productivity, scalability and availability for our product teams and will provide oversight across your portfolio, ensuring the right things are delivered at the right time. 

Based in either Wellington, Auckland or Melbourne you’ll report to the Executive GM of Reliability and you will partner with Product Management and Engineering teams to bridge technology and business needs, providing technical oversight to ensure we build the right things at the right time!

What you'll do:

  • Develop a strategy, and roadmap in collaboration with EGM Reliability, Product Managers and internal stakeholders to meet Xero’s strategic objectives
  • Regularly review this strategy, updating it to reflect changes in company strategy, market changes, and lessons learned from customers and initiatives
  • In collaboration with product and engineering, transform ideas into well defined problems, while maintaining a serious consideration of the financial implications and the overall objectives of the business.
  • Work with other product teams and other teams within Xero to create a framework of quantitative metrics that demonstrate the adoption and success of Data initiatives.
  • Assist your product leaders with defining, owning and communicating the product roadmap and prioritisation (including development of business cases) 
  • Ensure the roadmaps produced by Product Managers are data-informed, based on research, have clear objectives and KPIs, balance functional and nonfunctional work and are realistic
  • Build and lead effective teams of product managers, product owners, engineering managers, engineers and analysts that continually improve and deliver value to our customers
  • Contribute to the improvement of Xero’s platform leadership capability
  • Work closely with your peers to  deliver quality software that solves real product team problems
  • Manage the day-to-day execution of all activities for the purpose of meeting the platform and Xero’s goals
  • Apply and share your knowledge of Lean and Agile delivery practices to facilitate adoption of these practices across your domain
  • Cultivate a fun, rewarding, innovative and results-driven culture that lives and breathes our Xero.
  • Why you should become a Xero

    It’s a diverse and inclusive environment, with people who will respect, challenge, support and mentor you to do the best work of your life. We’re a place where innovation and change are not only encouraged but also celebrated. We value our people and want them to enjoy and take pride in their work.

    We’re very supportive of flexible working arrangements and offer a competitive remuneration package including shares and life insurance, in addition to your base salary. We have a culture we’re proud of. Whether you're after a workplace with a social vibe, or a workplace which understands your family is priority - Xero is all of that and more.

    Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.