Customer Success Lead at Safety Culture

Customer Success, Full-time, Sydney sydney support full-time
Description
Posted 19 days ago

SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.

iAuditor was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast forward 7 years, and we have hundreds of thousands of workers in over 150 countries using our platform, conducting millions of inspections every month. We’re excited to have a largely untapped global market and ambitious goals to reach 100 million workers. We’re looking for talented and mission-driven people to drive that growth.

As we continue to rapidly scale a unique opportunity has arisen for a Customer Success Lead to join our team and lead an established team of Customer Success Managers.

As one of the worlds fastest growing Global technology companies this is unique opportunity to join our team and one of Australia's newest Tech Unicorn.

As a product advocate who is passionate about our mission to place safety and quality in the hands of every worker, you will also be a natural born people leader. Through your supportive, empathetic and collaborative approach, you will nurture and lead your team to success whilst ensuring to continuously promote a diverse, dynamic and collaborative culture.

Who are you?

  • You’re a product advocate who is passionate about putting safety and quality in the hands of every worker
  • You live and breathe customer solutions, and never give up until the problem is solved
  • You’re a trusted advisor who partners with key stakeholders to understand their business, configure their environment, and deliver ROI through the entire customer lifecycle.
  • How you can make an impact?

  • By educating customers on new products, features and best practices, and providing an outstanding level of service, you can inspire our customers to champion iAuditor and directly contribute to SafetyCulture’s growth
  • By sharing innovative ideas on product improvement with other internal teams, including Sales and Product, you can deliver a seamless global customer experience.
  • Confidently Lead your team through effective People Management and 1:1 development programs.
  • Regularly conduct 1:1's with your team and promote an inclusive team culture.
  • By working with your team members and other internal stakeholders to create and drive new processes as Safety Culture Scales
  • What you'll be doing

  • Partnering with 10-20 mid market customers to create and execute on a plan to embed our services into their business
  • Presenting new features to customers aligned to their business needsDriving adoption, retention, and advocacy of Implementing solutions, training customers and managing customer programs
  • Articulating a vision, strategy, and plans to customers
  • Working closely with Account Executives, Product and Support teams to find the best solution for our customers
  • Working with your team members to create and execute quarterly plans to meet individual and team targets
  • What you'll need

  • Strong relationship and stakeholder management skills
  • 1+ years demonstrated People Leadership Experience.
  • Ability to actively listen, understand customer pain points and take action
  • Ability to prioritise proactive reach out to customers and create playbooks and processes to drive success
  • Experience at managing multiple customers and exceeding quarterly targets
  • Nice to have

  • A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
  • Familiarity with systems such as Salesforce and Intercom
  • Persuasion and presentation skills, with the ability to communicate up and down an organisation underpinned by outstanding verbal and written communication skills
  • The ability to look for big ideas that can create value for customers
  • What we offer

  • Opportunity to work with Australia's Voted 4th Best Place to Work
  • Continuous Career Development programs.
  • Equity with high growth potential, and a competitive salary and bonus structure
  • In-house chef that cooks a delicious lunch, plus a breakfast bar and unlimited snacks
  • Pet-friendly office with onsite cafe, bar, and games room
  • Regular social events and celebrations, including the annual ShipIt global offsite
  • Solid onboarding program, regular training and additional development programsGreat swag and other goodies on joining the team
  • SafetyCulture is a customer and product-driven company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester and Manila.

    This is an exciting time in SafetyCulture’s history. We now have roughly 400 mission-obsessed people driving outcomes for our customers. We have a strong senior leadership team with experience taking start-ups through the critical scale-up phase. We’ve raised more than $150 million in funding, which will be used to evolve the product into an alerts platform for distributed teams, and expansion into insurance, sensors and IoT, and telematics for fleets. The goal is to have 100 million people using our products every day.

    To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees related to unsolicited resumes.


    The Company

    SafetyCulture is a customer and product-driven company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester and Manila.

    Our first product, iAuditor, is a mobile platform that helps teams around the world carry out inspections and spot issues quickly and easily. The knock-on effects are huge: by surfacing exactly what matters, people in teams can act to improve their business, raising their game, again and again. From boutique hotels to space exploration companies, millions are discovering the positive impact iAuditor can have on their teams and performance every day. Today there are more than 25,000 companies that pay for our products, carrying out millions of inspections per month.

    This is an exciting time in SafetyCulture’s history. We now have roughly 400 mission-obsessed people driving outcomes for our customers. We have a strong senior leadership team with experience taking start-ups through the critical scale-up phase. We’ve raised more than $150 million in funding, which will be used to evolve the product into an alerts platform for distributed teams, and expansion into insurance, sensors and IoT, and telematics for fleets. The goal is to have 100 million people using our products every day.

    To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees related to unsolicited resumes.