Product Learning & Development Specialist at Lumary

HR, Full-time, Adelaide (HQ) adelaide product full-time
Posted 19 days ago

Lumary is a high-growth Australian healthtech company on a mission to revolutionise technology for the healthcare industry. We do this by developing solutions that support and empower service providers, working together to ensure better outcomes for people that need care. This commitment to partnership has been a key part of our success so far, and we are driven to continue evolving our products and our people so we can impact the healthcare community to thrive on a global scale.

Join Lumary and grow with us

- Validated by a $17 m capital raise, including a partnership with Salesforce. 
- Well-established team working in nine cities across Australia, South East Asia, and the USA. 
- Our customer base includes contracts with 200+ enterprise and SME disability and aged service providers.
- 25k+ people use our core platform every day, supporting 100k+ care recipients.
- Be part of a team solving a global issue for a highly addressable market. 
- International growth means more opportunities as we expand our products into the USA and beyond.

You will be working in an exciting and dynamic environment, with plenty of opportunities to develop your skills and make a meaningful contribution. While our culture is relaxed, we push ourselves to build innovative products and deliver a first-rate customer experience. You will find yourself quickly growing in your career, backed by a collaborative team that is open to new ideas and encourages everyone to bring their best selves to work. 

About the role

By joining Lumary as a Product Learning and Development Specialist, you will be part of an awesome start-up environment and work in an ecosystem of people who like to challenge themselves everyday. Working in a start-up environment encourages you to continually think creatively to solve problems and strengthens your ability to respond to change and embrace emerging knowledge.

We are looking for a proactive, creative, flexible and highly organised Product Learning and Development (L&D) Specialist to lead the learning of Lumary's products for internal staff, customers and partners. The Product L&D Specialist is tasked with influencing and shaping the way that Lumary product-based learning is designed and delivered at Lumary, as well as being responsible for hands-on delivery of those initiatives.

What a day in the life of a Product Learning and Development Specialist is, will be decided by you. You are powerful to own your day and the impact you make. We take responsibility for what we need to do in order to achieve desirable outcomes. We don’t wait for others to tell us what to do, we sense what needs to get done and we proactively take action because we care about the impact our work has on others individually and as a team. We have included an example of what a day in the life may look like below.

A day in the life

  • Your first meeting of the day is the P&C team standup where each member runs through their day yesterday and what their plan is for today. We do this to stay connected as a team and enhance collaboration by sharing helpful information and removing obstacles for each other
  • If you’re working from the office, play a game of pool or NBA Jam, or if you’re at home, take a coffee break and join in the celebrations and wish a happy birthday or milestones with the team on slack
  • You will design, develop & facilitate specialised L&D of Lumary’s products for the benefit of internal staff, customers and partners alike. This includes creation of content, materials and resources using various mediums, specific to departments, levels and roles and external stakeholder needs.
  • Conduct thorough training needs analysis' at a organisational, department and job level, identifying gaps and suggest recommendations to bridge gaps
  • Partner with HR to understand and identify training requested through HR processes (including engagement survey, performance reviews, etc.) with a view to inform necessary training to bridge any performance gaps
  • Collaborate with the strategy and product teams to build effective learning materials for staff, customers and partners alike to ensure increased knowledge of Lumary products
  • Champion product L&D at Lumary, encouraging a positive learning culture through internal communications and promotions
  • Collaborate with HR, Department Managers and C-Suite on all product L&D requirements for employees
  • Maintain currency, relevance and accuracy of learning content and information on confluence and other mediums
  • Rollout compliance training and produce relevant completion reports (where relevant) 
  • Coordinate ad-hoc internal training events or programs and provide support for induction and onboarding programs
  • You will contribute to informing the learning and development budget 
  • About you

  • You enjoy learning and are always looking to grow
  • You want to work in a team who welcome diversity of thought
  • You want to be inspired and be part of giving back to the community
  • Knowledge of key learning principles and strategies 
  • Knowledge of adult learning principles
  • Technical hands-on Salesforce experience
  • You have at least 2 years of relevant experience in an intermediate learning role
  • Knowledge of disability and / or aged care industries in Australia and / or the United States (desirable)
  • You enjoy learning and are always looking to grow
  • Ability to deliver training through various mediums i.e. face-to-face, video conferencing, blended approach
  • Motivate and inspire others through role modelling your passion for learning
  • Working at Lumary

    We are proud of the work we are doing and the team we have built so far. 

    Join us and be part of a team working together to do better. From the advanced products we build to our philanthropic work, we connect with the belief that what we do every day is positively impacting the lives of our community.

    Our remote-friendly and flexible working environment means we encourage all applicants to apply, regardless of location. Talk to us and we can work it out.

    If you are interested in working with us, but your experience looks a little different from what we identified, tell us why you think you are the right fit in your cover letter. We care about more than just your skills and look forward to learning about you.

    At Lumary, we value diversity and believe in a culture of inclusivity, regardless of race, religion, age, gender identity, sexual orientation, physical or mental ability, or ethnicity. We are committed to building a welcoming workplace where everyone feels safe and respected.

    Interested in working with us? Apply now.

    The successful candidate will be required to undergo 'National Criminal History Check and Working With Children Check'