Reporting into the Network Support Services Manager, this role will be responsible for working with the Customer Support Specialists to support the Megaport customer base addressing technical issues and account issues; working with internal teams to proactively resolve customer concerns; monitor and report on the state of a global production network. The successful candidate will be working closely with global staff where you’ll have exposure to the challenges involved in rapidly building a global network. This is a great opportunity for career growth and development and to gain exposure working in a leading global Network as a Service environment.
Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange with a market cap exceeding $2 Billion. We’re a lean, high-achieving team made up of over 230 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun.
Our Team Culture
Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.
All applications will be treated in confidence.
Candidates who meet the selection criteria will be invited to attend an interview.