Graduate Product Analyst - Fintech at Employment Hero

Information Technology and Services, Product Management, Full-time, Remote, Sydney, New South Wales, Australia sydney remote product analytics full-time
Description
Posted 28 days ago

Employment Hero is one of Australia's fastest-growing tech companies. Our world-class software is the easiest way for small to medium-sized businesses to manage HR, payroll, employee engagement, and benefits. Having expanded globally in late 2020 we will continue to grow rapidly in 2021 and beyond.

We believe in distributed employment and take a ‘Remote First' approach with our team. We don't mind if you live in Broome, Bendigo or Bondi, if you've got the skills for the role and the passion for our mission then we want to hear from you!

We're on the lookout for a Graduate Product Analyst to complement our existing team, and drive our evolving Benefits & Payments product strategy. This role will see you join the eBenefits and Fintech Product team, where you will play a key role across our Fintech offering, platform discounts, and partner integrations. You will join a team consisting of Designers, Engineers and Product experts; and the team you'll be joining is smart and ambitious!

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

Responsibilities

  • Assist Product Owners and Product Managers with delivery of the product roadmap
  • Translate product vision into business requirements and product development artefacts for developers to consume
  • Perform quality assurance on developed user stories, including functional testing, user acceptance testing, and design
  • Balance business goals and customer desirability with what can feasibly be delivered (technically and within available time and budget)
  • Represent the customer in decision-making prioritisation meetings during all stages of the product lifecycle
  • Innovate with our UI and UX team to create solutions for problems with the use of wireframes, user stories and acceptance tests
  • Assist Product Designers with customer and market research, planning and synthesis
  • Collaborate with our Professional Services and Support teams to create seamless service delivery plans for existing customers, while tending to support tickets as the SME
  • Communicate updates on changes and decisions to product managers and leadership to ensure project delivery is on track, effective and impactful
  • Assist Product Owners and Product Managers during prioritisation sessions
  • Identify, filter and prioritise customer complaints and feedback
  • Concisely explain ideas, issues or project status to key stakeholders and the wider organisation at an appropriate level of business or technical detail

Requirements

  • Undergraduate degree in a relevant field (Business, Computer Science, Engineering, or Design)
  • Exposure to product development processes
  • Exposure to human-centred design or design thinking
  • Able to write well-defined specifications to clearly communicate expected product outcomes
  • Hungry, creative, enthusiastic, and data-driven with a diverse skill set
  • Able to thrive in an environment of fast growth and ambiguity
  • Ability to work autonomously with minimal supervision
  • Strong communication and customer empathy skills
  • Excellent time management, decision making and problem-solving skills
  • Self motivated with a desire to jump right into problems at a rapidly growing company
  • Passionate about data, design, and product management

Benefits

  • Self, health, wealth and happiness programs
  • Remote-first and flexible working arrangements
  • Our Sydney office is dog friendly and remains open for team meetings, collaboration days and those who need a day away from their home office (we are a COVID-safe workspace for those who choose to use it!)
  • A generous budget to spend on setting up your home office (if you need a desk, chair, screen? You name it!)
  • We set you up for success with the latest and greatest hardware, tools and tech
  • Continuing education / post-graduate assistance program
  • Virtual yoga classes
  • Weekly virtual happy-hour and social events to get to know your new colleagues
  • Quarterly & yearly team celebrations
  • Access to the EH Employee Benefits Program and Hero Rewards Shop, of course!Employee Share Option Program: be an owner of Employment Hero!

Why Join Employment Hero?

* LinkedIn Top 25 Startups 2021, ranked #2 in Australia

* The Australian Top 100 Innovators List 2021

* Raised $140M Series E round led by Insight Partners July 2021

* Raised $45M Series D round led by Seek 2021

* Deloitte Technology Fast 50 2020, ranked #42 in Australia

* LinkedIn Top 10 Startups 2020

* Raised $22M Series C Round led by Seek July 2019

* Raised $8 mill series B round led by Seek and OneVentures

* Deloitte Technology Fast 50 2019, ranked #20 in Australia

* GetApp Category Leader Q1 2019

* Deloitte Technology Fast 50 2018, ranked #12 in Australia

* HRD Gold Medalist - Human Capital Management Systems 2018

* HRD Gold Medalist - Rewards and Recognition Service Provider 2018

* HRD Rewards and Recognition Employer of Choice 2018

* LinkedIn Top 25 Startups 2018

* EY Entrepreneur of the Year National Finalist 2018

* Dynamic Business Top 10 Entrepreneurs, our CEO Ben Thompson ranked #2

* BRW Most Innovative Companies 2015

* Anthill Smart 100 List 2015

* Startup Daily Top 50 Emerging Leaders 2015

* HRD Employer of Choice Award 2015

* Aon Hewitt Best Employers 2013

**When applying for this position, please fill out all of the application questions, thank you**