Senior Content Designer, Migrations at Atlassian

Customer Experience, Full Time, Sydney, Australia sydney design full-time
Description
Posted 29 days ago

Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian’s Migrations Platform team is currently building a suite of products to help customers migrate their data from server to cloud in a fast and frictionless way. We are looking for an experienced content designer to help drive the strategy and delivery of information experiences that help customers throughout their migration journey.
Information is a powerful and essential element of user experiences. If that statement makes your eyes light up, you might be who we're looking for.

Content Designers at Atlassian look at the way we communicate with our customers as an end-to-end journey. We consider content to be a powerful and essential part of that journey. Our content experts work collaboratively across Atlassian to champion our design language, tell consistent stories and craft great customer experiences.

More about you
You’re passionate about building end-to-end content experiences – right from crafting information experiences within products to authoring effective support content. While explaining complex product features within limited screen real estate, you make every word contribute towards communicating value in a compelling and clear manner.

You’re a thorough team player who understands that building great software products is all about teamwork. Beyond building impactful content experiences, you help drive projects that benefit the broader design & content design communities here at Atlassian.

Our ideal candidate has prior experience working as a content designer, content strategist, or UX writer within a design team. Candidates having experience in technical communication or content marketing, and willing to expand their horizons, are welcome to apply.

When you join the team, you'd be expected to have:

  • great UX writing skills
  • a love for both technical and non-technical content
  • the ability to deeply understand the technical aspects of a product and translate that to a general audience
  • experience crafting and driving content strategy for technical support content
  • experience with information architecture and navigation through content experiences
  • understanding of how a CMS can be optimised to deliver quality content experiences
  • experience working with software development teams, designers, and product managers
  • great stakeholder management skills and the ability to drive outcomes in collaboration with others
  • And ideally, we'd hope you'd have:

  • a penchant for measuring the impact of content through data and analytics
  • knowledge of best-practice content design
  • experience working on end-to-end journeys and customer experiences
  • a knack for creatively engaging with audiences
  • a knack for problem solving, especially around building information architecture and content strategy for UX content projects
  • experience mentoring others in content design and content strategy
  • an ability to challenge yourself and others
  • More about our team
    We believe information is critical to any user experience. When you join Atlassian as a Content Designer, you become part of the Atlassian Design organisation. Content Design includes everything needed to understand, support, market, and use that product. You won't own all the content, but you'll help make sure the stories we tell are consistent and create a great experience for our customers.

    Show us something
    Along with your resume, send or point us to an example of great instructional or learning content that you've created.



    More about our benefits

    Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

    More about Atlassian

    Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

    Additional Information

    We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

    Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to [email protected] and someone will follow up shortly.

    All your information will be kept confidential according to EEO guidelines.

    If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

    Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.