Senior Business Analyst at Koala

Furniture, Business Analyst, Full-time, Sydney, New South Wales, Australia sydney analytics full-time
Posted 1 months ago

Koala’s mission is to become the smartest way to buy high-quality furniture online. Combining customer-centric products, a world-class technology and fulfilment platform, incredible customer service and social good, we are changing the way people buy and enjoy furniture.

Why we have this role @ Koala

As Koala scales both locally and internationally, our tools, systems and processes will require continuous improvement and change to ensure efficiencies and controls. This role will provide strategic business analysis to understand existing systems and processes while highlighting the potential opportunities in terms of continuous improvement.


What key responsibilities does this role have @ Koala?

  • Understand and map business processes highlighting internal and external stakeholders and activities performed by various functional units
  • Develop and manage strong relationships with key stakeholders across the business
  • Work with key stakeholders to analyse current challenges in the processes, identify potential opportunities and validate requirements for proposed enhancements
  • Provide recommendations and assist key stakeholders in implementing process improvements
  • Perform data analysis and set-up periodic reporting templates for key functional areas
  • Project manage cross functional initiatives to ensure successful delivery of project outcomes
  • Ability to extract and interpret data from a number of different sources

Ideal background

  • 5+ years experience within a fast paced business analyst role with a background in ecommerce or retail across supply chain or operations preferred
  • Confidence to work autonomously and in a high growth and changing environment
  • Prior experience working on projects in "discovery phase" and then through to delivery
  • Demonstrated knowledge of process mapping, data analysis and defining business requirement specifications
  • Strong business and commercial acumen with an ability to iteratively work with business stakeholders
  • An eye for detail and urge to maintain high standards of delivery and performance
  • Possess a continuous improvement mindset, where you can contribute your previous experience to do things better for Koala & for our customers
  • Excel extraordinaire; VLookup function, pivot tables, data conversion
  • Knowledge of G-Suite is highly desired


Treehouse Perks & Privileges

Koala is only as good as its employees are happy - and we’re one happy mob!

We offer our teams flexible working options and the freedom and autonomy to do their best work in a way that works for them. Whether that’s working your own version of 9-5, working from home in your trackies from time to time or hanging out at our Treehouse (this is what we call our office digs), you decide whatever helps you find your flow! The Treehouse also has a fully stocked Koala Kitchen with an emphasis on healthy, local and organic produce - VB fridge, our ever-changing selection of Grifter Brewing Co beers, Mecca Coffee Co. beans and the famous Koala Kombucha on tap with new flavours every week. And there's more than just tasty treats - the Koala Treehouse is as dog-friendly as they get, there are also plenty of social activities to get involved with and help you get to know your fellow Koalas better as well as free Koala products for all employees - who better to shout from the tree tops how awesome our products are, right?! We also recognise that we can’t grow as a brand unless we support the growth of our teams so this is a strong focus for us. All in all, the Koala Kommunity is a great place to hang out in and belong to!

Koalities we look for

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always curious to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're bloody confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball. Honesty and selflessness drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

*Recruiters, sending you love and light, but we got this and won’t be accepting unsolicited CVs.