IT Support Technician at Employment Hero

Information Technology and Services, Information Technology, Full-time, Sydney, New South Wales, Australia sydney support full-time
Posted 19 days ago

Employment Hero is a genuine disrupter within the HR and Fintech space and we have recently received a capital raise to accelerate our spot as Australia's first and leading all-in-one HR, Payroll and Benefits Platform.

You will be part of a dynamic business that challenges the status quo and sets the benchmark for others to follow. You'll be part of an open, team-oriented and rewards-based culture where your input is encouraged and your success is rewarded! We're entering an exciting period of change and we're on the lookout for an IT specialist, a perfectionist by nature, and someone who loves tech, IT & to provide the tools necessary to make people feel happy. You will also have an interest in pursuing and supporting the security function and needs of the business.

This role will see you join a progressive company at the forefront of HR, Payroll & Benefits technologies with the opportunity to grow and develop with us. You will work alongside the Head of Security & be an integral part of the dynamic Security Team. The team you'll be joining is on the forefront of a new way of working, whereby we work remotely and socialise & collaborate locally..!


  • Procurement of new hardware & peripherals (laptops, mice, adaptors, monitors, phone handsets)
  • Provisioning of new equipment for new hires
  • Managing all IT equipment – laptops & iPads & peripherals
  • Managing / issuing G-suite licences & maintaining the organisation
  • Issuing office swipe cards
  • Manage applications (Slack, Office 365, Hexnode, Netsuite, Hubspot, Salesforce, Zendesk)
  • Manage the phone system, soft phones (Bria) & then the business recordings (messages on hold) & hunt groups etc
  • Manage the communication tools (zoom, slack, google meets & envoy)
  • Manage mobile accounts, usb wifi dongles & the tech fund
  • Patch management – distributing and applying updates to correct software "bug" errors
  • Responsible for training team members on how to take care of devices
  • Manage company email signature integrity
  • Troubleshooting all IT issues across the Australian side of the business
  • Create workflows for the above


  • Degree in Information Technology or Information Systems
  • Specialisation and interest in security preferred
  • Preferable but not compulsory 1 - 2 years relevant work experience in IT
  • Ability to work in a busy, fast-paced environment
  • A keen eye for detail with a strong work ethic and willingness to learn
  • Strong communication, presentation and listening skills
  • Be willing to go the extra mile to make our team experience memorable
  • Exceptional organisational and time management skills
  • The ability to take direction and also work autonomously
  • Comfortable with Windows and Mac administration