ServiceM8 is a job management app. We exist to help small businesses thrive.
We’re a product-driven company focused on customer success. Trade and service businesses in over 40 countries around the world rely on ServiceM8 all day, every day. It empowers these people to run a more organised, productive, and professional operation, and enjoy a lifestyle. ServiceM8 makes a real impact, and a real difference, in people’s businesses and lives.
This is an exciting time in ServiceM8’s story, in which we are scaling our team to grow faster and push deeper into the global market. ServiceM8’s people are a key ingredient to our success. We are looking for intelligent, talented, and driven people, who understand and embrace our values, and want to be part of a team pursuing ambitious common goals.
We’re looking for an experienced customer support manager to join our team to ensure that ServiceM8 consistently delivers an industry-leading customer support experience, and foster customer success. You will work with your remote support team to ensure they have the right resources, tools and support they need to do this.
In this role you will:
We’re looking for someone who is genuinely passionate about delivering excellent customer service and mentoring and growing a positive, passionate team. To be the right fit for this role, you’ll also need to have:
What we offer
Working at ServiceM8 means challenging, rewarding work that matters. You will have the opportunity to develop your ideas, create, and act on them. This also means you’ll have responsibility, ownership, and accountability.
We have an awesome workspace in a great building (check out the photos), with a team of good people who care about what they do, and are driven to make an impact with their work. We love our jobs, work hard, and celebrate success.
We offer competitive salaries, and a down-to-earth attitude on workplace flexibility.
We’re headquartered in Darwin because we love it — we love the climate, lifestyle, people, and space.
This position does not require you to be physically located in Darwin, Australia — it is open to full time remote working.