People & Culture Administrator at THE ICONIC

People & Culture, Sydney sydney
Posted 15 days ago


Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the top fashion e-commerce destination in the region, our platforms span Retail, Marketplace, and Services to provide an inspiring and seamless customer experience. At THE ICONIC, we dream big through collaboration and innovation. We are committed to making a positive difference, bringing the future of shopping to our customers with a focus on fashion, sports, home, and beauty.

We are looking for a People & Culture Administrator to join our People Experience Team, on a 12 month contract. As a key contributor, you will deliver exceptional assistance and service to our customers - our ICONITES! You'll play a vital role in supporting the entire employee lifecycle and ensuring the success of our People & Culture team. From managing critical tasks to handling various administrative duties, your efforts will directly support our P&C Leadership and contribute to an outstanding employee experience.

Key Responsibilities:

  • Responsible for the timely and accurate processing of HRIS (Workday) and integrated system (e.g. Greenhouse) activities including contracting, transfers, onboarding and offboarding processes.
  • Focused on providing an outstanding employee experience as the primary point of contact for P&C queries.
  • A range of administrative duties to support THE ICONIC Employee Experience, including responding to Help Desk queries and calls, ticket monitoring, and Workday workflow activities.
  • Collaboration with colleagues to make a difference in how we deliver an amazing employee experience.
  • Support line managers with Workday system navigation.
  • Provide an outstanding Employee Experience through telephone/ticket support, measured by grade of service, to employees to answer general P&C queries, complete system tasks and resolve errors or issues, escalating to team leader when required.  
  • Ensure accuracy of data, including employee personal details.
  • Creation and management of employee related documentation including contracts and letters, ensuring correctness of content against policies and processes.
  • Identify areas for employee experience or process improvement by actively reviewing transactions or process activities and raising suggestions. 

What success looks like

  • 1+ years’ experience within a People and Culture operational or administrative position 
  • Experience with workflow systems or similar online case management tools
  • Excellent communication skills (spoken and written)
  • Tech-savvy with the ability to manage multiple priorities effectively
  • Strong attention to detail and a proactive approach to problem-solving
  • Excellent interpersonal skills, approachable, and able to work effectively in a team
  • Eager to learn and take initiative in a dynamic work environment
  • Degree in Human Resources or related field is preferred


From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work. Here’s what to expect when you join THE ICONIC:

  • The learning  collective. Get your knowledge fixed with our learning days, hackathons and access to online learning tools.
  • Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales.
  • Wellbeing. Access to our discounted gym memberships and wellbeing programs.
  • People  first. Access to our Employee Assistance Program for you and your family.
  • Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.
  • Furry friend. We are a dog friendly office for anyone who wants to bring their fur baby to work.

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: [email protected]