Group Product Manager, Jira Service Management ITSM at Atlassian

Product Management, Full Time, Sydney, Australia sydney product full-time
Posted a month ago

Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Want to be part of a fun, hardworking and highly-experienced team who all enjoy playing and working together as a team to define the future of IT?

Jira Service Management (JSM) is Atlassian’s Service Management product that empowers Dev, IT Ops, and business teams to collaborate at high-velocity, so they can respond to changes and deliver great customer and employee service experiences fast!

As the Group Product Manager, JSM, you will Lead a team of passionate Product Managers and partner deeply with your peers in Engineering and Design, to execute on the team’s mission. As a member of our IT Product leadership team, you will be responsible for the performance of the IT business, setting direction and strategy, executing against a bold roadmap, and growing a world-class Product Management team. Your work will directly impact tens of thousands of customers, and millions of users!

As a leader , you will have direct responsibility for challenging and impacting Atlassian's strategy.

On your first day we'll expect you to have;

  • Extensive experience leading product management, and experience leading multiple streams of work with multiple teams and roadmaps
  • The ability to encourage your teams to build better products with a constant dedication to understand, question, and improve the experiences for our users
  • An obsession for customers, and working directly with design and engineering to ship delightful products
  • The ability to drive vision and strategy, while sweating the details
  • The ability to prioritise among opportunities, balance the needs of our customers with those of the business and clearly communicate the rationale behind your decisions
  • Experience partnering with Marketing to deliver products that are aligned with messaging and Go-To-Market
  • It's great but not required if you ha

  • BE/BS/BA with an emphasis in technology, IT or operations; Masters or MBA
  • Experience with ITSM and IT Operations products (Configuration Management Databases (CMDB) or Insight type products is a plus)
  • Experience with building out infrastructure at scale, including AWS, Docker, Azure
  • Experience working on enterprise-focused areas (B2B)
  • More about our team

    The JSM team is responsible for delivering the JSM Cloud offering. JSM is a solution from Atlassian that is built on top of Jira and gives its customers one platform to track service requests, and collaborate with your team behind the scenes to deliver the best service. With Incident management, self-service, SLAs and much more, JSM supplies all that is needed to setup a robust and intuitive IT service desk. JSM is comprised of fun, highly-experienced individuals who are passionate about crafting delightful products. 

    More about our benefits

    Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

    More about Atlassian

    Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

    Additional Information

    We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

    Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to [email protected] and someone will follow up shortly.

    All your information will be kept confidential according to EEO guidelines.

    If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

    Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.