Customer Marketing Manager - APAC at Secure Code Warrior

Marketing, Full-Time, Sydney sydney marketing full-time
Description
Posted 1 months ago

Who's Secure Code Warrior?

Secure Code Warrior is the developer-chosen solution for secure coding. Secure Code Warrior makes the world safer by making secure coding a positive and engaging experience for developers. We succeed with a human approach that uncovers the secure developer inside every coder, helping development teams ship quality code faster so they can focus on creating amazing, safe software for our world. We care about the impact insecure coding has on the world and are driven to make learning secure coding a positive experience, by proudly bringing our unique style of creativity, approachability and fun to this crusade. 

Our people are the heart of Secure Code Warrior. We’d be best described as an eclectic and enlightened bunch of people who provide a variety of voices and viewpoints. We pride ourselves on celebrating people for who they are and what they contribute. We are all life-long learners, endlessly curious, with a hunger and spark to grow our company to make a big impact in software safety. You won’t find us overdressed and uninspired (flip-flops are welcome) and we like to put a little fun and cheekiness into everything we do.

The role of the Customer Success Marketing Manager is to develop programs that will make our customers never want to leave us. You will drive adoption, engagement, and expansion of our software subscriptions and support our customers’ growth through adoption, loyalty, and advocacy.

You are passionately dedicated to the success of the customer and will liaise with the Customer Success team to understand and encourage the full customer lifecycle. 
You will develop marketing programs that support the customer’s journey, starting with the sales transition through onboarding to renewal, with a focus on retention and an eye towards expansion. Strong understanding of how our customers think and what they want is paramount to success in this role. 

You will orchestrate and enable the creation of thought leadership and user-generated content, social engagement, and other forms of advocacy. You will promote adoption and usage of the Secure Code Warrior platform, enable expansion and retention of existing accounts, cultivate renewals and referrals and support customer events. You will speak with the voice of the customer.

What you will do?

  • Capture the voice of the customer
  • Become our customers’ advocate- understanding their needs, motivations and pain-points
  • Engage, educate and entertain our customers to build loyalty and advocacy
  • Positively influence customer retention and expansion rates
  • What we're looking for?

  • Direct experience with building and executing customer-centric marketing campaigns
  • 3-5 years in a marketing role
  • Solid writing and problem solving skills
  • Experience with CRM platform, preferably Marketo
  • SAAS experience (Cybersecurity or Developer experience a big plus)
  • Why Work at Secure Code Warrior

    You're joining us at an exciting stage in our journey, and are key to our future success. You’ll have the opportunity to create impact, deliver on your ideas, and use your spark, experience and expertise to help us live long and prosper.
     
    Warriors have full flexibility. We appreciate that you’ll do your best work when you’re rested and energized. With our business operating globally, there’s no 9-5 grind at Secure Code Warrior. You’re encouraged to work the days, times and in the way that suits your best. We also offer generous leave and work from home options so you can make work work for you.  
     
    We’re a tight-knit team that values humility, diversity, giving back to the community and to each other. Giving back is key to being a Warrior, and we do what we can to make the world a little bit brighter as we work to make it more secure. 

    Diversity. Inclusion. They’re more than just words for us. They’re the hard-and-fast principles guiding how we build our teams, cultivate leaders and create a company where every single person feels safe and celebrated. We have a global, multicultural following—we want to reflect that inside our walls and ensure people come as they are, we like it that way!
     
    Sound like a good fit? Apply Now