Customer Experience Specialist - 6 month Fixed-term at Koala

Retail, Customer Service, Full-time, Moore Park, New South Wales, Australia support full-time
Posted 20 days ago

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

Koala is launching its first retail location in Australia at the Moore Park Supacentre in Sydney. We need passionate individuals to provide exceptional experiences to our customers. We are looking for someone who is naturally engaging, bringing positivity and vibrant energy to our pop-up environment. They will greet every customer with genuine enthusiasm, and be proactive in addressing customer needs and operational tasks.


What key responsibilities does this role have @ Koala?

  • Deliver a confident showcase of the Koala brand with a deep understanding of our story and ability to communicate this in an engaging way to customers
  • The ability to work independently to manage all operational aspects of the pop up location. This includes, but is not limited to, opening and closing processes, manual process of stock management, following up with customers who have visited the store. 
  • Driving sales for all Koala products, including those not on display at the pop up, through meaningful interactions with customers 
  • A collaborative operating style with other departments in Koala to achieve the best outcomes for our customers and Koala.  
  • A passion for delivering exceptional, knock your socks off, experiences to customers in a face to face retail environment.
  • Maintain high attention to detail, ensuring our retail space is immaculately presented at all times.
  • Adapt to new directions or ideas and be able to proactively solve pain points for the operation or customer experience
  • Ensure the space is safe for all visitors (customers, staff, and contractors) at all times by following safety guidelines and reporting any issues promptly. 
  • Be comfortable with manual handling, assembly of furniture and demonstrating features

Ideal background…

  • 3+ years experience in a retail/ face to face customer service environment
  • Comfortable working full-time hours, on an initial 6 month fixed-term contract
  • Exceptional customer service skills with a natural ability to engage and energise a room
  • Did we mention that empathy is a must have? Our customers  are at the heart of our business and an empathetic approach is a must at every touchpoint
  • You love people and thrive on supporting them
  • Near perfect grammar, english written and verbal skills
  • Experience in retailing/ customer service
  • Experience working in a fast paced environment with minimal supervision 


Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch! 

  • WFB/Hybrid working - We’re mixing it up with a couple of days back in the Alexandria Treehouse (office) and work from bed/home (WFB); we want you to do your best work the way that works for you!
  • Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced. 
  • Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
  • Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
  • Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
  • Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
  • Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
  • Short and long-term incentive plans ensure you benefit as Koala succeeds!  
  • Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1% and so much more.
  • All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180