Account Manager at Airwallex

Sales, Full-Time, AU - Melbourne melbourne sales full-time
Posted 23 days ago

Who we are:
Established in Melbourne in 2015, Airwallex is a global payments fintech transforming the way businesses move and manage money domestically and internationally. In today’s fast-changing digital era, our purpose is to empower businesses of all sizes to grow in their own markets and around the world, and by doing so, contribute to the global economy. With technology at our core, we built a proprietary global financial infrastructure platform to help businesses transact, collect and pay in any foreign currency across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system. In just five years since we were founded, Airwallex has grown to become Australia’s fastest-growing fintech unicorn and a well-funded international technology leader backed by world-leading investors. Our leadership, innovation and scale have been recognised and awarded by leading independent authorities, such as listing in Forbes' Cloud 100 2020, and placing in the Top 50 of KPMG’s Global Fintech100 two years in a row. To support our ambitious growth plans, we’re looking to expand our global teams with smart, driven and passionate individuals who are excited about joining our rocketship and taking on the challenge of a lifetime.

The role:
As an Airwallex Account Manager, you will build relationships with our existing customers to ensure they are receiving the tools and support needed to achieve their goals. You will be the bridge between the customer and the Airwallex team and will have an in-depth understanding of the customer’s needs and goals and how Airwallex can support them.

What you'll do

  • Be an advocate for Airwallex and ensure our customer base are utilising their investment in Airwallex.
  • Be an advocate for you customer and their voice inside of Airwallex.
  • Educate our customers on how to leverage the full range of Airwallex products.
  • Build strong relationships with customers and with our internal teams.
  • Develop a deep understanding of our customers needs through surveys, reviews, referrals etc.
  • What you'll bring

  • Proven experience in a sales role focused on existing customers.
  • Strong verbal and written communication skills in English required.
  • Demonstrated experience in delighting customers.
  • Natural intelligence, networking skills and problem solving.
  • Start-up & Fintech experience preferred.
  • High education preferred (bachelor’s degree or other).
  • Experience with Salesforce highly regarded.
  • At Airwallex we like to ensure we create the best environment for our people providing a collaborative open office space, PlayStation and table tennis to unwind, a fully stocked kitchen which includes breakfast, snacks, fruit, beers, you name it! We also organise regular team building events, encourage flexible/remote working and offer learning and development opportunities. Most importantly, we give our people the freedom to be creative.
    Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.